maps are not loading,

Good evening
Today I bought a Navigraph and the maps are not loading, only the airport maps are loading. Please, I urgently ask for your help.
Thank you very much for your attention.

Hi…,

Welcome.

You have multiple accounts. Make sure you are logged into your subscribed account.

Using Guide to posting Screenshots, please provide screenshots of the airport maps which are loading and advice of the specific maps not loading.

Are you running Charts Desktop or Charts Cloud ?

Cheers
Ian