Hello Support
I am trying to use Navigraph Simlink and when I Sign In Successfully, Simlink Login and then Logs Out
The other item is Simlink has automatically logged in with no issues, other than the occasional dropped session which a login addressed the issue.
This was working until 2 days ago 1/23/24
I am running latest version of Simlink, and Unlimited subscription
Thanks
Rick S.
Hello! Welcome to our forum.
Please make sure that your computer clock is synchronized. Do you use any kind of antivirus?
Kind Regards,
Malte
Hello Malte
Yes I had installed Norton, but I have since remove it and done the time sync
Still no joy - seems I get sign in and then out right away
I have checked the log and its still complaining about time sync even though I sync it right before I try to sign in 
I have even rebooted a couple of times
I even reinstalled after I removed Norton
Thanks
Rick S.
Could you upload the log file here so that we can take a look?
What are the steps that you take to synchronize the clock? What does this website say about how much behind/ahead your clock is?
Kind Regards,
Malte
Here is details from today 1/27/2027 first entry
| [2024-01-27 13:48:22] | [1.1.34.2212] | [INFORMATION] | OIDC_refresh_tokens_CALL |
|---|---|---|---|
| [2024-01-27 13:48:22] | [1.1.34.2212] | [INFORMATION] | OIDC_start_hybrid_flow_CALL |
| [2024-01-27 13:48:41] | [1.1.34.2212] | [INFORMATION] | OIDC_authorization_code_flow |
| [2024-01-27 13:48:41] | [1.1.34.2212] | [ERROR] | LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.] |
In this screenshot, “Set time zone automatically” is turned off. Please turn it on, and press the “Sync now” button that should then be available!
Also, please check this as well:
Kind Regards,
Malte
I setup time zone and click sync again - still not joy
Where on the web will it say I am “out of sync”, which seems odd as to why would my time matter to logging into the service
never mind I seen your link, which says 4 minutes, of which I go back to question why does/should this matter
Well I was just now able to get logged in
Now seems I have extra step when using Navigraph link as I would say this is a bug
Thanks for the help
4 minutes is a lot when it comes to keeping your communications with our servers secure. That is why you were unable to sign in - our servers denied your connection because your time was off.
That’s great, I am happy to hear it!
What is the extra step? If your time is in sync, you should only have to follow the normal login process. Is that still not the case?
Kind Regards,
Malte
