Issue with Navigation Data subscription

Navigation Data General non MSFS data
1

Dear Navigraph team,

I have paid for an annual subscription Navigation Data until end of April 2025. From 7 January to 6 February 2025, I tried Navigraph Unlimited for one month. Now that this month has expired and the unlimited subscription cancelled, my Navigation Data has unfortunately also been cancelled. This can’t be right, of course, as it was paid for and runs until the end of April.

How can I get it reactivated?

Greetings.

2

Hello! Welcome back to our forum!

I see an active navigation data subscription on your account, with an expiry that matches your expectations.

Do you have any issues? Are you not able to access our navigation data?

Kind Regards,
Malte

3

Hi Malte,

I had issues until today :blush: I could not sign in with the feedback that I have no subscription. Now it works again.

Thanks and kind regards,
Alex

4

And now the access was cancelled again (“Access Denied”). Something weird going on here.

5

Hi Alex,

Please see the email communications with you in account support.

Cheers
Ian