Installation of data in X-plane

[Manicdolphin]

Good evening, everyone.

I will start by apologising if this is in the wrong part of the forum.

I recently installed and subscribed to both x- plane mobile and navigraph.

I have looked at the video for linking the chart data to the simulator but it does not appear to be working. Basically, is this operator error (more than likely) or a known issue with android based sim.

My steps i take are

1. In X-plane - Settings > Navigraph >Connect ro Navigraph

2. I then enter my login details for navigraph. I get a prompt to select the app to open it in, I select X-plane.

3. It then returns me to the settings page on X- plane without being changed. The button to update changes remains greyed out.

Basically, is doesn’t perform as desired. I have not been informed i need a desktop version as well but i am open to any actions now. It seems a waste of money as i can’t even get to a point where i can decide if it is a good investment or not.

If you need any more info, please let me know. Frustration is setting in.

Many thanks in advance.

[Ian]

Hi…,

Welcome.

I only have the iPad/iPhone to test. After entering your login details do you get something like the following prompt:

When you press Yes, Allow, you should be returned to the following page:

Pressing on Check for Latest Data should get you soemthing like:

If not, I would check your internet/wifi connection.

Please let us know how you get on.

Cheers
Ian

[Manicdolphin]

Hi Ian,

Thanks for your reply. I get to the first image, put my login details as required and allow access as required.

It simply returns back to the settings screen and i can’t update data. It’s almost as if it doesn’t recognise my login details. I have even changed the password on navigraph. I don’t have any VPNs running or anything else to possibly hinder it.

It’s a strange one.

Just to clarify versions…

Android … 13
X-PLANE …12.1.1
Charts … 8.30.0

[Ian]

Hi…,

There are a number of accounts with your name in the UK. Check you aren’t trying to login into a non subscribed account. Can you confirm access using your email and password on a PC or other device?

Cheers
Ian

[Manicdolphin]

Hi Ian,

All checked and email is correct and other details for the account are also correct.

I won’t have access to a laptop for a couple of days so if anything needs to be done through that there will be a delay to proceedings but thank you for your assistance this far.

The process seems so simple but something isn’t happy!

[Manicdolphin]

Just a quick edit to say that everything seems to be working okay now. I can’t say that I have definitely done anything to make it work.

I tried tonight and the option to update the data was not greyed out. End result, data downloaded and restarted.

Huzzah!

[Ian]

Hi…,

Thank you for the update. Glad it appears resolved.

Happy flying

Ian

[matchouz]

hi @Ian and all

same exact problem here. trying to install xplane mobile on android and run Charts at the same time.

I get up to the 1st prompt, and nothing happens afterwards. it asks me if I want to open app with Charts, Xplane. I have tried both. nothing happens.

at times, after clicking “yes allow”, I also get a blank website page or a choice between charts 8 or xplane. I choose latest, but when I get back to the xplane app, the update data is still greyed out as well.

thanks

problem solved. in essence, I needed to sign up on Google Play.

thanks