I have recently encountered problems getting the FMS Data Manager to open and function. When I start the program I get a message “Loading, please stand by…” that remains. Eventually it allows me the option to cancel the error message and I am then at the log in screen. When I attempt to log in nothing happens.
I have tried uninstalling and re-installing FMS Data Manager and it has the same result. I have tried using a different internet connection via a hotspot with my phone, with the same result.
I have followed all your suggested steps and I still have the same result.
I have also tried a different network connection, i.e. via hotspot from my phone using mobile data rather than my home network. I did this as recently I have changed routers and thought that may be causing issues, but even with a different network I still have the same result.
Hi,
Thanks for your logs - it seems you have some connection issues, or your ISP blocks something.
[2025-05-23 17:03:27][8][0] - CMainWindowModel::displayMessage [cmainwindowmodel.cpp:825]: Display message: [title] Error [content] No active Internet connection detected. Would you like to <a href="#">retry</a> now?
[2025-05-23 17:03:27][8][0] - CMainWindow::addMessage [ui\cmainwindow.cpp:1401]: <b>Error</b>: No active Internet connection detected. Would you like to <a href="#">retry</a> now?
I know you wrote it, but it is very strange that the connection via a mobile phone gets the same results. Can you try it again (connect via a mobile phone), and can you upload the logs again, please?
As inside information:
The FMS Data Manager tries to download an index file during start-up, but that fails due to a missing (or bad) internet connection.
To be 100% certain, I disconnected both my modem and router from power to ensure that my phone was not connected to my home network. I then re-started both my phone and PC, setup a hotspot on my phone using mobile data and connected my PC to that network via Wifi. Same result.
