Downloader Error when trying to update Airac

Navigraph Hub
1

I just tried to update the Airac for both a) Simulator Base Packages and b) Add-on packages (Fenix and FSI-Panel). After some minutes of wait, a downloader error appears. I already de-installed the SW and re-installed it (latest version 1.2.8) but nothing helps.

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2

Hey Twilfert,

We are investigating. I have also added some extra logging to our account. Could you please try again so that we get all the logs recorded on our side?

Kind regards,

Markus

3

Hi Markus,
the packages installed outside MSFS (Fenix and FSI-Panel) worked already last night. So, these are updated. The only package which still shows the error message is the AIRAC cycle of the MSFS base package (the other base packages, I don’t use). I just tried it again but the error message is still there.

Kind regards,
Tilo

4

I can’t pinpoint exactly what it is from the logs, but it is likely related to the installed packages.

Please try the following:

  1. Delete the directories navigraph-navdata and navigraph-navdata-base in the Community-folder.
  2. Delete the directory `%localappdata%/Temp/Navigraph.

Please keep me updated on how it goes!

Kind regards,

Markus

5

Hi Markus,
when I tried to delete the directories under the appdata folder, I noted that they were write protected. I removed the protection and thried Navigraph hub again-> The update worked.
Thank you for your help-

Kind regards,
Tilo

6

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