Cancel Account?

Charts General
1

Hello,

I have inadvertently signed up for a second account which doesn’t contain any subscription. Can only assume I logged in with my current email and when it said no account, I have continued to create one.

I already have another account with a subscription under an old (but still active) email address.

I want to change my email address on that to my new one, but I suspect I will need to remove my “new” account with that email first, otherwise there will be confusion and delay :slight_smile:

How do I cancel a whole account so that I can then update my other account email address?

Thanks

Andrew

2

Hi Andrew,

Welcome.

Please send an email with this information to account@navigraph.com where we shall assist.

Cheers
Ian

3

Thank you Ian.

I had raised a query originally about the assumed issue of the “missing subscription” with that email account, so I have just followed up on that with this request.

Appreciate your quick response and help.

Thanks

Andrew

4

Hi Andrew,

I have replied to your subscription email in accounts.

Cheers
Ian

1 Like
5

Excellent! Thanks Ian. I believe everything has now been sorted and updated.

6

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