PMDG 777 Navdata Xbox

[Gimbal]

Hi, I have a Navigraph Unlimited subscription, and I just purchased the PMDG 777-300ER for Xbox (released today). It has the new ability to update Navigraph Navdata on Xbox.

I successfully authenticated with both my Simbrief Alias (to load flight plans), and authenticated with Navigraph (to update Navdata) using the QR code that appears on the tablet. I know it is authenticated and communicating, becuase I can load charts in the EFB.

However, in the “Database” section of the EFB, where it would show the AIRAC cycle, it only says “Refreshing…”. Also, when I try to fetch a Navdata update, it gets stuck here at about 75 or 80%:

I don’t know how large the Navdata download would be, but the progress bar gets about 80% of the way pretty quickly - but then is stuck. I left it like that for about 30 minutes before giving up, several times in a row. I have rebooted, and I even factory reset the tablet and re-authenticated.

Any ideas if this is a PMDG or Navigraph issue?

[NAVData]

Hi,
Sorry to say, I would inform PMDG about this. We “only” offer the data package - the logic how the data will be fetched are developed by PMDG. Here we have no real influence, sorry.

Cheers
Richard

[Gimbal]

Just trying to understand if it’s a communication problem - I assume it has to download the data from Navigraph’s servers?

[NAVData]

Yes, the data will be fetched from our server and the PMDG packages are all uploaded and released since yesterday.

Cheers
Richard

[Gimbal]

Is it possible there is a data format issue with the current (new) AIRAC cycle? PMDG says they tested with the previous cycle, and it seems the issue started with this new cycle.

[NAVData]

Hi again,
thanks - let me check it. Possible, that some files are really not updated?! I will check it and will come back to you … thanks again for your info!

Cheers,
Richard

[NAVData]

Hi again,
No the files are all up2date …

Here the cycle.json file - when you open it, you see the cycle 2408:
cycle.json (71 Bytes)

… the same with the data-file - here the header information - current airac = 2408:

… and last, here directly from the MSFS (PC version - I don´t have an XBox):

So, it must be any other issue, but the files are all online with the current/effective cycle 2408.

Cheers,
Richard

[Gimbal]

Yes, the PMDG 777 tablet’s Navdata Update page progress bar would seem to indicate the data is downloading, but then gets stuck at about 75 or 80%. I’m not sure if that means it is stuck downloading, or stuck processing the download. But PMDG is aware there is an issue, likely on their end then. Thanks.

[NAVData]

Thanks for the update … The package should work, its the same as for the PC version and here we have no reports about a possible corrupt file or similar else.

So, I assume tge issue is somewhere during the de-compression of the file but uts only an assumption. I’m pretty sure that the PMDG guys will fix it

Cheers
Richard

[TimmyJoey]

I am having the same issue. I just paid for the year 2 months ago. It says I am signed in. Also update NavData is sitting at about 75% to 80% like they said and not moving. Works in every other plane just documenting it so you know it’s happening to more than one person. Thank you for your time

[Gimbal]

PMDG is aware, and have a “NOTAM” notice on their website. I believe they are working on finding the source of the problem, then a fix.

https://forum.pmdg.com/forum/microsoft-flight-simulator-2020-2024-products-discussion/pmdg-777/general-discussion-aa/323945-updating-navdata-airac-cycle-2408

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