Hello, I’ve gotten twice a mail about payment failed, got the same mail yesterday, bought a sub on 20 April 2020. Never gotten that mail. Now I can’t update the AIRAC to 2104, and can’t unlock 2104 on simbrief
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A post was split to a new topic: Where do I find the AIRAC 2104?
Hi,
I’m sorry to read that. Could you please send an email about this to account@navigraph.com in order for our account support team to investigate?
Kind Regards
Andy
Long story short: The credit card I used, was hacked not so long ago, and I forgot to change the payment method to the new card. Changed it in the payment method and now it’s all good agan 
At least, I still can’t change the AIRAC from 2103 to 2104 on Simbrief
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