Payment failed

Hello, I’ve gotten twice a mail about payment failed, got the same mail yesterday, bought a sub on 20 April 2020. Never gotten that mail. Now I can’t update the AIRAC to 2104, and can’t unlock 2104 on simbrief

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A post was split to a new topic: Where do I find the AIRAC 2104?


I’m sorry to read that. Could you please send an email about this to in order for our account support team to investigate?

Kind Regards


Long story short: The credit card I used, was hacked not so long ago, and I forgot to change the payment method to the new card. Changed it in the payment method and now it’s all good agan :slight_smile: At least, I still can’t change the AIRAC from 2103 to 2104 on Simbrief

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