"Navigraph Hub cannot be closed" Message

I was trying to install Navigraph Hub after it was downloaded, and originally I did not have an unlimited subscription so a “Network problem” message appeared, along with the message indicated above (“Navigraph Hub cannot be closed”).
Hoping it was a subscription problem, I subscribed for an unlimited plan, but unfortunately it made no difference whatsoever. I still get the same messages and I cannot get to properly install Navigraph Hub. Any suggestions or advice?

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