Navigraph Charts crashed


I have the latest version of Navigraph Charts 8.23.1
I have an Android tablet Huawei MediaPad T5.
Latest version of this Android is 8.0.0

Navigraph Charts worked this morning but I cannot open it anymore. The app makes me crashing all the time.
I follow your different steps.
Forcing app then relaunched.
Uninstall then reinstall
Forcing android to restart.

I have an IOS that works pretty well but my android tablet looks old but still worked until now.
The one on my computer works as well.

Any suggestions please ?


Did you also install the newest update 8.23.1 this morning, and did the problems start right after the update? Or did you install it a few days ago and suddenly it started causing problems?

I have added some logging on your account, could you try it again now? It will likely behave the same but it might give us some more data.

So basically it crashes right on start? Or do you see the map for a little while before the crash?



I installed the newest update a few days ago (they’ve said yesterday so 2 days ago).
Between the 2 days ago until sunday morning (Bangkok time), everything looked smooth. Once I wanted to open the charts again, I couldn’t.
During the loading of the app, you can see the screen becoming white (normal because it’s loading).
After 5 seconds, the white screen disappear and the app crashed.
Yes, it basically crash right on start. (I have just tried again now).

Same for me after latest Playstore/Android update 17-3-2023
White screen and app doesn’t start.
On PC/Win11 version Charts works fine.

Previous App/Android version:
Everything worked before the update except for the fact that ones in a while working with Charts the app just stopt
Also I found in general loading of charts rather slow (slow respons or no respons)

My tablet SM-T560 with Adroid 7.1.0


Hello all,

I am also having same problem. Charts crashes on the startup after latest update. Tried to reinstall, but doesn’t help. Running Android 7.1.1 version on SM-T555 tablet.

Kind regards,

This is probably going to be the worst bug report ever, but I’m using the latest version of Charts, downloaded straight from the Google Play Store and up to date, on a Samsung Galaxy Tab S8+ using Android 13 and One UI 5.1, and it’s sporadically unstable. Possibly, but not certainly, to the point of destabilizing the whole system.

Aside from the above, I can’t say too much about it because it is sporadic, and not intentionally repeatable. The app itself freezes, but sometimes comes back without issue, other times it has to be restarted, and still other times the whole tablet does. Furthermore, and whether this is related or not I cannot say, sometimes after dealing with a Charts instability and/or crash/restart, the home and change app buttons do not work, and the tablet refuses to shutdown or restart without doing a manual override.

I’m happy to try to answer any questions, but it is so random, I have not been able to detect any similarity or triggering mechanism aside from using Charts in the first place.

So, thanks for any potential help, I’m sorry I cannot be more helpful, and I’ll leave it in your capable hands as to what should be done next.



I have added some logging on your account, could you try it again now? It will likely behave the same but it might give us some more data.



It seems I had the same problem random unstable some times freezing the whole system. App stopped working
Whith the latest update 17-3-2023 it stopped working completely.

I have posted/reacted to this issue on a sepearate post today.

SM-T560 with Android 7.1.2

Marcel (EHAM)

Hi all,

We are aware of this issue and are working on a fix. Please standby. In the meanwhile, if you experience this problem with the app then please use in Chrome on your device.



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