MY PMDG77W PMDG737 FENIX320 can't request data from simbrief ！！！

SimBrief Dispatch
1

I am a Chinese MSFS player.

Recently(since about 5 days ago),my PMDG77W PMDG737 FENIX320 in MSFS can not request data from simbrief at all

Include OFP,weather,NOTAM…

The EFB just could not receive any data as the following images

_cgi-bin_mmwebwx-bin_webwxgetmsgimg??&MsgID=356081305990831653&skey=@crypt_6d51fb96_b16d1f394236e00da388447890c8f281&mmweb_appid=wx_webfilehelper
_cgi-bin_mmwebwx-bin_webwxgetmsgimg??&MsgID=356081305990831653&skey=@crypt_6d51fb96_b16d1f394236e00da388447890c8f281&mmweb_appid=wx_webfilehelper2556×1180 372 KB

In fenix320,the efb keeps on loading for a long time but receive nothing

In PMDG737,you can watch the video to see the reaction after I click the “request data from simbrief” ang no matter how many times I click it,it react like that again and again…


_cgi-bin_mmwebwx-bin_webwxgetmsgimg??&MsgID=74270425070866210&skey=@crypt_6d51fb96_b16d1f394236e00da388447890c8f281&mmweb_appid=wx_webfilehelper
_cgi-bin_mmwebwx-bin_webwxgetmsgimg??&MsgID=74270425070866210&skey=@crypt_6d51fb96_b16d1f394236e00da388447890c8f281&mmweb_appid=wx_webfilehelper1180×2556 423 KB

_cgi-bin_mmwebwx-bin_webwxgetmsgimg??&MsgID=3709380583653770174&skey=@crypt_6d51fb96_b16d1f394236e00da388447890c8f281&mmweb_appid=wx_webfilehelper
_cgi-bin_mmwebwx-bin_webwxgetmsgimg??&MsgID=3709380583653770174&skey=@crypt_6d51fb96_b16d1f394236e00da388447890c8f281&mmweb_appid=wx_webfilehelper1180×2556 408 KB

I have checked the EFB settings to ensure it’s correct and as you can see the simbrief alias is right.

I tried on charts.navigraph.com and the app Charts ,to import flights from simbrief and it did work. So I don’t think it’s my network connect issue.
I asked some of my Chinese friends if they met the issue,and suprisingly many of them did!
But most of them said that it worked after a few times retry while this solution didn’t work on my MSFS
These days I have spent lots of time on it,I retry and retry and retry… but in vain.
It have wasted 5 days of my Navigraph subscription…

2

Someone told me that maybe I was blocked by simbrief. What should I do…

3

Could be, but it´s not SimBrief which is blocking you - it´s your system or your ISP which possible blocks the SimBrief IP. Contact your ISP and let them check, if they can open the IP/IP range …
That would also explain, why it´s working at your friends …

Also, you can made a short/first test - open a command-window and type:
ping simbrief.com … and/or ping 192.95.16.233

Both should return a reply. When not, it´s blocked by your system or your ISP.

Cheers
Richard

PS: this test is only for SimBrief, the 3rd party addons use API´s for the communication - so when this IP returns a reply it doesn´t mean, all is good - it´s only a first/fast test … you should really ask your ISP to check the communication protocol

4

IMG_5317
IMG_53174032×3024 1.55 MB

It did reply

5

… yeah but you see, when you ping the IP address the “request time out”? That´s one indicator, that something is too slow. I would really recommend to contact your ISP too look deeper into it.

Cheers,
Richard

6

440145214c4ca16a5a43627bf9937f42
440145214c4ca16a5a43627bf9937f421707×1280 201 KB

Well,there is something interesting now.
It suddenly occurred to me that maybe I should change another WIFI connection. So I tried my smart phone hotspot. this time it does work.Both PMDG and fenix can request data from simbrief appropriately.
However, when I checked the ping as you just mentioned. I found it was even slower than my original Wi-Fi.

In a way, it did solve my problem by changing Wi-Fi.
Thank you anyway

7

Thanks for the update … but now you know, it´s an issue on your internet with your ISP or your system itself. Good catch!

Thank you,
Richard

8

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