Install issue

Charts Desktop
1

Hi there, I can’t install the Navigraph chart, to my desktop, The setup wizard stuck at the start and there is a message ‘setup was not completed successefully’.
I installed new hard drive and want to complete all of ny navigraph product.
Please help, appreciate thanks.
Jhone

2

Hi Jhone,

Welcome.

Are you talking Windows 10/11 or macOS?

You might try disabling antivirus and redownloading Charts.

Cheers
Ian

3

Hi thanks for your support I talking about Windows10 64bit

4

How did you go disabling antivirus and redownloading Charts?

Please confirm you are installing to default locations.

Cheers
Ian

5

Installation
Installation2560×1440 423 KB

Hi thats what I get when I try to install
Sorry for the reoly delay
Thanks

6

How did you go disabling antivirus and redownloading Charts?

Please confirm you are installing to default locations.

Cheers
Ian

7

Hi sorry for that, I don’t understand your question?
Thanks

8

Hi…,

I suggest you start from scratch with latest Charts and Simlink . Please disable any Antivirus and Firewall.

Please completely uninstall Simlink and Charts using Windows Programs and Features exactly as under .

image
image2298×588 45.5 KB

If they exist delete directories
c:\Users\username\AppData\Roaming\Navigraph and c:\Program Files\Navigraph

Then download and install latest Simlink and Charts Desktop using the default prompted locations. Do not overrule.

Restart computer.

Cheers
Ian

9

Hi, according to your advice I do My best but still get the dialog message I send you.I can’t install the app.
Thanks

‫בתאריך שבת, 9 ביולי 2022 ב-12:05 מאת ‪Ian via Navigraph‬‏ <‪notifications@navigraph1.discoursemail.com‬‏>:‬

10

I suggest:

  1. Disable your antivirus and firewall.
  2. Download Charts for Windows.
  3. Use right mouse button to click on Navigraph+Charts.exe and Select Run as administrator.
  4. Installation should complete.

If not you can use https://charts.navigraph.com.

Cheers
Ian

11

Hi, I tried but it didn’t work. I use this site. It’s very strange.
Thanks

‫בתאריך יום א׳, 10 ביולי 2022 ב-0:45 מאת ‪Ian via Navigraph‬‏ <‪notifications@navigraph1.discoursemail.com‬‏>:‬

12

Ok, please use https://charts.navigraph.com. It has the same functionality. We are beta testing a new Charts version which hopefully will install for you.

Cheers
Ian

13

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