Graphic “bugs” IOS

Hi

During usage al kind of thing happen.

For example the zoom buttons on the map are sometimes visible but gone most of the time

Or

When zooming in or out the the map is not filing the complete display ( grey at certain edges )

Also is the a “Chart :pushpin: pin” possible ? It is not showing on my ipad.

Hello Dennis! Welcome to the forum!

The zoom buttons should always be visible, but they might be hidden when the list of charts is open above it for example. Please use pinch gestures to manipulate the zoom when this happens.

I can’t tell for sure without seeing a screenshot, but it sounds like the gray edges are most likely parts of the map that have not loaded yet. They should load quite fast, depending on your internet speed.

You can pin charts if, and only if, you have a flight loaded (1). This behavior directly corresponds to that of the web/desktop apps. When a flight is loaded and you look at the list of charts, you will see a “pin” icon beside each item in the list (2). Pressing it will pin it to the pinboard, showing below the list (3).

Hope this helps!

Kind Regards,
Malte

Thanks for the reply Malte.

The Pin i can confirm I was not aware a flight needed be loaded.

I can also confirm that the chart ( no menus or subcharts ) are visible and nothing else. But sometimes the buttons will not show ( will make a screenshot when i have it again )

Yes the grey edges are not loaded chart parts.
When in moving map … plane centered and for example the top right is grey after a switch of pinch zoon …. It will stay grey despite the rest of the visible chart keeps nicely updated ( stayed grey for 1 hour last week ).

Sometimes it refills the graphics when zooming in and out. But also happens that the right is loaded … but the left is grey for example. Also will send a screenshot when it happens again.

Again thanks for the reply

Hi again

See pictures below

No zoom buttons and grey areas for past hour :frowning:



Hello again Dennis!

Sorry for the late reply, I was on a one-week vacation. Does this issue still occur for you? Do the areas stay gray even when zooming out?

I will forward it to the rest of the team, but most are still on vacation. Thank you for your patience!

Kind Regards,
Malte