Hello thread! I have some news that could be of value to some of you at least.
It seems like the root cause of the issue might be that some home routers have security rules that affect the functionality of the FMS Data Manager.
Because of internal limitations, we need to use direct IP addresses to download the index file mentioned above. This fact might be what’s causing your issues, as some router settings will deny the request to our servers, leaving the FMS Data Manager without data which ultimately results in the empty dropdown.
After a private discussion with the OP, we were able to conclude that he had turned on a filter in his router (FRITZ!Box), after which the problems started occuring. If anyone believes that they might be in a similar situation, here’s how to solve it in this particular case:
- Click “Internet” in the FRITZ!Box user interface.
- Click “Filters” in the “Internet” menu.
- Click on the “Lists” tab.
- Click the “Edit” link next to the list “Permitted IP addresses”.
- Allow access to
213.136.36.232directly accessed by the device. - Click “OK” to save the list.
If you have a different router, you can try to connect your computer to a cellular connection (i.e sharing internet from your phone) and see if the issue persists. If it does, your router is blocking the connection and you should consult its documentation to determine how to allow it.
If, however, using a cellular connection still does not work then please advise and we’ll open a separate thread to solve the issue!
Thank you for your patience everyone, hope this helps!
Kind regards,
Malte