DOUBLE switches/sliders SIMBRIEF DISPATCH @MSFS2020

[flySWISS]

Good day

I have a Navigraph Unlimited Subscription, billed yearly and it’s payed! However, I have double switches/sliders labeled SIMBRIEF DISPATCH located on MSFS2020’s IN-Game Toolbar. BTW, this issue wasn’t there before. What is the purpose of these double buttons over there ? ?? By clicking them nothing happens!

With this being said, I am unable to generate a Simbrief FightPlan without leaving the Simulator interface. And this is not productive for me. Is there a FIX for this? Please refer to the attached screenshot. Thank you!

[Rodeo314]

Can you provide screenshot showing the content of your MSFS 2020 Community folder?

It’s likely you have two versions of the panel installed; the folder name used by the plugin changed at some point so there could be an old version with the previous name that would not be removed by Navigraph Hub.

Regards,

Tim

[flySWISS]

@Rodeo314

It’s likely you have two versions of the panel installed;

No Sir, I do NOT have two versions of the panel installed! See Screenshots! Tried a NAVIGRAPH-HUB’s reinstall, tried rebooting MSFS a few times, tried deleting navigraph-simbrief-dispatch-2020 within Navigraph’s Hub in the MSFS2020 community folder AND @ C:\Users\YourUsername\AppData\Roaming\Microsoft Flight Simulator\Packages\Community. Tried disabling AV and FW when installing and when running the app. Tried different combos of all the aformentioned. Still no luck!

Been at it for HOURS now trying to troubleshoot and have given up. * The Navigraph App sucks!!! Now I’ve permanently deleted Navigraph and I am using from now on AVIAPLANNER instead (https://www.aviaplanner.com/ ). Yep, that’s the way to go…despite a valid Navigraph Unlimited Subscription, billed and payed yearly - Access 17 Jul 2024 - 17 Jul 2025

[Ian]

Hi…,

We see your first post on this subject 6 hours ago. We are sorry you are experiencing difficulties.

When you click on the SimBrief Dispatch icon do you not get SimBrief starting up?

Cheers
Ian

[flySWISS]

When you click on the SimBrief Dispatch icon do you not get SimBrief starting up?

NO, nops - not even close! As I wrote prevously - by clicking the buttons labeled “SIMBRIEF DISPATCH” nothing happens! And why do I get TWO (2) SimBrief Dispatch icons out there? What does it means??? Sir, be aware that I am still running the MSFS 2020 and NOT the "Microsoft LOADING Simulator 2024 - and yes mostly without problems and suddenly I am getting TWO (2) SimBrief Dispatch icons (same two buttons having the same purpose!) Completely unnecessary, don’t you think so? Incredible, have never seen anything like this…

Honestly, I don’t know if this is a Asobo /Microsoft related ISSUE. It is possible, who knows? BTW, and to be honest with you I wouldn’t trust Microsoft / Asobo to pick the TRASH out of my house. D’you know what I mean?

Regards

Paul

[Ian]

What happens when you click on the SIMBRIEF Button bottom right on the World Map page:

And as Tim asked, please provide a screenshot of your MSFS 2020 Community folder including navigraph-simbrief-dispatch-2020

Ian

[flySWISS]

What happens when you click on the SIMBRIEF Button bottom right on the World Map page:

N-O-T-H-I-N-G at all! By clicking on the SIMBRIEF Button nothing happens! It is as simple as that…

please provide a screenshot of your MSFS 2020 Community folder including navigraph-simbrief-dispatch-2020

DENIED!!! As I mentioned earlier ->> I’ve permanently DELETED the Navigraph Hub and I am using from now on AVIAPLANNER instead - until this BUG is fixed - (https://www.aviaplanner.com/ ). Yep, that’s the way to go…despite a VALID Navigraph Unlimited Subscription.

So far so good… And there is no more TROUBLE! As a wise wise Investor once said: “Don’t put all your eggs in one basket”

Bye Bye!

[NAVDataOld]

But Paul, sorry, sending a screenshot from your community folder doesn’t need the Hub installed.

We should work together and not against each other when we should fix your issue.

Thank you very much
Richard

[flySWISS]

@NAVDataOld

sending a screenshot from your community folder doesn’t need the Hub installed

That’s true! HOWEVER, for this ISSUE here, sending a screenshot from my community folder it is not even necessary! It doesn’t make again any SENSE, since I’ve unequivocal mentioned above several times what exactly happens using the ADDON-LINKER or without it. Yes Sir, it happens exactly at least when my community folder is POPULATED with seven (7) items “exclusively related” to the latest Navigraph’s Hub available version to download. As you can easily see - refering to the screenshot attached bellow - there is no other 3rd party add-ons listed/ installed in my community folder but this NAVIGRAPH ISSUE occurs again and again. That’s the point dear colleague! Is it so difficult to understand?

As a "Navigation Data Lead(er) you should know exactly whichever and above all, how much folders Navigraph’s Hub latest build generates and places by default in the community folder of Microsoft Flight Simulator 2020 - in my case “D:\MSFS\Packages\Community”. IF you really saw ALL SCREENSHOTS that I’ve attached to this post AND if you have read carefully and thoroughly what I have described above about this issue, you should be able (as one the developers of this App) to eliminate the BUG if there is one. It is as simple as that! However, courteously and exceptionally specially because I am happy to help, I have attached for you to see the requested SCREENSHOT (see bellow).

@NAVDataOld

We should work together and not against each other when we should fix your issue.

Thank you very much
Richard

Let me tell you something because it is very important to know nowadays: → As a proud SWISS CITIZEN, I always work and cooperate together with the WHOLE world and neighboring planets due to the simple fact that we Swiss people has been since day one a NEUTRAL country in the first place! Our four (4) main directions are: North, East, South & West (going clockwise they are NESW). And yes, we enjoy in my country about FREEDOM OF EXPRESSION according to the motto "Make Switzerland even greater and richer than it is already OR was before. I hope I have served you with this information.

Best Regards

[Rodeo314]

Best Regards,

Tim

[Ian]

We have thousands of users using SimBrief Dispatch successfully, and a handful with local difficulties who with assistance we are able to get going.

So it is likely the issue is at your end, especially as you now advise you have been using Addon Linker.

If you wish us to assist, please advise. Otherwise we shall leave it with you.

Cheers
Ian

[flySWISS]

We have thousands of users using SimBrief Dispatch successfully

CONGRATULATIONS, but don’t care about that!

and a handful with local difficulties who with assistance we are able to get going.

Caused in my opinion all the way by your software which is miserably programmed! Please say it again?? … with assistance we are able to get going??? NO!!! CERTAINLY NOT, quite the opposite! TWO DAYS after damage reports with the facts explained in detail, including relevant details such as SCREENSHOTS and specific problems, YOU STILL NOT EVEN CLOSE to solving the problem. Instead … you try to let out your “PROPAGANDA” which has absolutely nothing to do with the facts and diversionary maneuvers to distract from your own INABILITY .

So it is likely the issue is at your end

Are you joking? Definitely not! The issue is a BUG located on your script which you call it “Navigraph Hub” that generates DOUBLE icons /buttons inside MSFS 2020’s IN-GAME TOOLBAR which leads NOWHERE as can be easily seen from the attached screenshots.

especially as you now advise you have been using Addon Linker.

Dear Sir, READ my post again! I have already stated above and I tell you once again that the present issue like getting Double "SIMBRIEF DISPATCH” inside MSFS2020’s IN-GAME TOOLBAR occurs REGARDLESS of using the Add-on Linker or not. Please refer to the screenshot showing up all 7 seven related folders DIRECTLY INSTALLED BY DEFAULT of course by Navigraph as expected inside the community folder. Can YOU see any folder linked by Add-on Linker out there?! (see screenshot)? No you cannot! So, If you don’t understand something, ask for clarification. This shows that you are engaged and willing to work together to solve the problem. Is that clear now in your brain?

If you wish us to assist, please advise. Otherwise we shall leave it with you.

Dear Sir, please take a note that I have PAYED my subscription with my OWN MONEY (not with yours!) As you can easy recognize my Navigraph Subscriptin (as per today) is VALID! - Access 17 Jul 2024 - 17 Jul 2025. With this being said, If the issue requires further action you must do it OTHERWISE it would be FRAUD.

So please stay Calm and Polite with your customers!!! Approach the ISSUE well described here with a calm demeanor. Give your CUSTOMERS a chance to explain their processes. LISTENING to your customers can help you understand the situation better and may lead to a quicker resolution. Also don’t forget to READ correctly my posts concerning this issue including viewing with ATTENTION all screenshots.

Otherwise we shall leave it with you.

Threatening, insulting, or putting pressure on me as a customer is NOT effective! What you are doing here is just pathetic, poor service and escalation.

Best Regards and greetings from Switzerland.

[Ian]

We are calm and polite with you and all our customers.

We have offered support. You have declined.

Best to close this thread now.

Ian