Done an update and now navigraph hub will not load

[CYPRESS7382]

Since i done an update 2 or 3 days ago Navigraph hub will not load. Getting a java script error on booting up my computer. The navigraph hub shortcut on my desktop has disappeared. I am not good with computers and struggling with this big time

[Ian]

Hi…,

Please

• Disable antivirus and firewall

• Ensure your Java is up to the latest.

• Uninstall, download and install latest Navigraph Hub.

• Restart machine before running Navigraph Hub again.

Cheers
Ian

[CYPRESS7382]

I do not know anything about Java. And i tryed to unistall Navigraph hub and it did not work. Or i was doing it wrong

[m4rkus]

Hi @CYPRESS7382,

Use the search field in windows to find “Add/Remove Programs” and remove Hub. Then download it again from https://dl.navigraph-cdn.com/software/navigraph/windows/Navigraph%20Hub.exe.

I think something must have happened during installation/update so that your current version is missing required files. Keep us updated on your progress!

Kind regards,

Markus

[Sveinung]

Hello.
Over the last couple of days I had the same issue/error message every time I started the PC.

I uninstalled the Hub and tried to reinstall, but it refused because the program apparantly was running. I went into Task Manager/Startup and realised the Hub was still there and Enabled (despite uninstalled). I selected “Disabled”, restarted and then re-installed. And now it appears to work.

Regards Sveinung