Hello and sorry, I am new here I have tried to find a way to ask a simple question: did you stop to update the AIRAC cycle on the free simbrief site as I read you usually provide an update in march with the data from last year an on the page the AIRAC shows 2203 still and we are in May?
Again sorry for getting in here, i did not find any other waty to ask a question.
Cheers,
Hans
Nope, the free cycle is 2303 now. Where are you seeing 2203?
Regards,
Tim
Hello,
i made a screenshot, may be I do something wrong, as I said i am new:
Thanks for your swift reply
Regards,
Hans
Have you tried selecting 2303 from the popup? Previously unlocked cycles (when you had a subscription) remain available even after the default cycle is updated, so you may simply have continued access to 2203 because of it, but should still be able to use 2303 as well?
Regards,
Tim
Hello Tim,
Yes, I tried. However, in the popup there is the up to date 2024 AIRAC tht requires a subscription and the 2022 Airac but not the 2023, as you can see in the screenshot.
BTW, a friend of mine has exactly the same issue, he as well can access only the 2022 cycle.
Cheers,
Hans
P.S.: I never had a paid subscription up to date, as I am relatively new to this.
Looks like a bug? We’ll have to wait for the developer to chime in.
Regards,
Tim
Edit: actually it looks like I may have had an active subscription as of 2303, perhaps that’s why I have access to it, and the fact that it happens to be exactly one year newer that 2203 is a coincidence. My bad.
Changelog above shows the cycle was last updated to 2203 on March 31st, 2023
Hi Hans,
The default free AIRAC is currently 2203.
We shall investigate your query.
Cheers
Ian
Thanks Ian, for looking into it and moving the topic (I did not figure out how to open a new topic yet.)
Looking forward to your solution.
All the best,
Hans
Hi Hans,
The default cycle on SimBrief is now 2303.
Cheers
Ian
Hello Ian,
Thank you so much for your kind support and the solution provided. I appreciate that a lot and I guess the community as well.
With kind regards, cheers
Hans
P.S.: If you could point me to the information how to oppen an inquiry properly, I would appreciate that too. Thanks again!
Hi Hans,
You are welcome.
If you have a support request, best to go to https://forum.navigraph.com/, do a search to see if the issue has been addressed. If not select a category that matches your request, then click on the New Topic icon and type away. There are many edit tools there.
It really helps to provide the information for support staff to replicate the issue from FAQ - Information requested when posting an issue - #3.
Also screenshots help a lot using Guide to posting Screenshots
Happy flying
Ian
Dear Ian,
again, thanks a lot for your patience and your kind reply. I will follow your guidance in the future.
Cheers,
Hans
| Ian Support Manager & Moderator
May 3 |
- | - |
Hi Hans,
You are welcome.
If you have a support request, best to go to https://forum.navigraph.com/, do a search to see if the issue has been addressed. If not select a category that matches your request, then click on the New Topic icon and type away. There are many edit tools there.
It really helps to provide the information for support staff to replicate the issue from FAQ - Information requested when posting an issue - #3.
Also screenshots help a lot using Guide to posting Screenshots
Happy flying
Ian
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