Charts crashes

Good morning. I can’t find a suitable section on your forum. I have a monthly subscription and for more than a month, when I open charts it systematically closes. I pay for nothing!

This post was translated with Google Translate.

Hello! Welcome to our forum!

This is an English forum, please post in English. As a one-time courtesy, I have translated your post using Google Translate.

Are you using the Charts desktop application? If so, which OS - macOS or Windows?

Kind Regards,
Malte

Ola bom dia, estou com mesmo problema, quando importo para graficos, a tela abre aparece os graficos e logo some, pedindo que eu fale aqui no forum. Atualmente utilizo o Windows 11, eu tinha o programa baixado mas desinstalei, estou tentando abrir pela web.

Hi…,

Welcome.

Please post in English.

Cheers
Ian

j’utilise Windows 10 pro

Last warning: Please stick to English only.

In order to investigate this further, we need you to send some logs from your PC. Immediately after experiencing a crash, please follow these steps:

  1. Press Win + R
  2. Type %appdata%/Navigraph Charts/logs and press enter
  3. In the Explorer window that opens, locate the main.log file
  4. Upload this file to your next post

Kind Regards,
Malte