Cant Change Password

I cant change my password. Ive tried google chrome, microsoft edge and apple phone. i cannot receive email for password reset. there is nothing in my Junk Email either. Ive also tried with firewall/antivirus off to recover password reset email. whats going on??

When you get to Account Recovery please enter the email registered for your subscription, and not just username.


Hi Ian . I am entering my email . Nothing is showing up in my email

Hi Ian , I just did it again. I have no email or junk email . This makes like 20x I’ve done it . What do I do ?


I have requested a password reset for you. If you don’t receive an email, try a separate login device (though I note you have tried an iPhone).

Something is blocking emails to your email address. Maybe you can try changing your account to a different email if you have one. Otherwise please email and the account team will investigate during the working week.


I’m awaiting your email . I don’t know what else to do . I’m not changing my email .than u

still no luck ian. i dont know what it is. i receive emails and junk emails from every other site except navigraph. it has to be on your end. i even looked under my email settings and is marked as “safe”. it has to be on your end


I got it ! there was a blocked no-repy_navigraph.account in my blocked emails. its working. thank u

You are welcome. Glad it is resolved.

Happy flying.