Unable to subscribe

i have been trying to subscribe to the ultimate monthly however when I try via PayPal i get the error “The payment was rejected by PayPal. Error message: Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method.”
i tried to use my bank card as well and got a similar message. it seems this has happened a few times to others but there is not much info on anything I should do. I sent an email to account@navigraph.com and so far all I’ve received in reply is a confirmation email. further research into this issue brought me to a post on this forum from someone who had the exact same issue and the sudden stop in posts leads me to believe the issue was solved somehow. I posted on that thread however after reading about the server rules and guides it says to make my own post regarding the issue other than adding a “me too” to another thread. I’ve been very much looking forward to getting Navigraph so any help would be greatly appreciated! thanks.


Most likely it is your bank rejecting this payment. Contact them and ask why. Also mention that it is a recurring/subscription payment, which is sometimes being blocked by default.

You can also contact PayPal support and ask why the payments are failing.



A post was merged into an existing topic: Unable to sub using PayPal

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I don’t know where that came from. It has nothing to do with navigraph it’s about a mod for msfs 2020. I have received an email from another representative and sent them some screen shots of what messages I get when I try to pay. Im going to try and make it to the bank tomorrow and see if they know what’s going on.