Unable to sub using PayPal

I am attempting to subscribe to the “Ultimate” package using PayPal but unfortunately it will not go through. After it brings up the paypal checkout screen, I click “agree & continue” then it loads a new page that says the following,

“The payment was rejected by PayPal. Error message: Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method.”

I’ve sent Navigraph customer service an email but haven’t recieved one back yet, I figured I’d try my luck here to see if anyone else has had this issue.

(I am paying from the US, using USD)



I don’t see your email.

For account issues, best to send an email to account@navigraph.com. They are better set up to look into your query.


I can’t find an email from you when searching for your account email caleboxford@gmail.com in our mailbox. Did you send from another email?
Can you please send a new email?

Kind Regards Malin