Traffic/ATC not showing up

Charts Online Networks Beta Testing
1

Good evening,

VATSIM/IVAO traffic and ATC aren’t showing up at all on my app, even though my app is up to date. I have tried switching all 4 of them on/off but it just doesn’t seem to be working, is this a known bug?

Thank you

2

Hi,

You see this icon with 3 aircraft? You enabled it?

IMG_7274
IMG_72741179×2556 444 KB

Regards,

Stephen

3

Hi,

Sure, all of them are turned on, this is what it looks like on my end.

Screen Shot 2024-11-13 at 19.46.38
Screen Shot 2024-11-13 at 19.46.38836×761 60.8 KB

4

Great tool , however untill now i only see Vatsim ATC , no traffic

1 Like
5

Hi,

Very strange. We are not able to reproduce. Can you test on a phone instead of desktop PC or vice versa, and also try a different Internet connection if possible?

Regards,

Stephen

6

Great feature (something I’ve suggested to the Navigraph team during FS Weekend 2024).
Traffic at IVAO is visible. It look like IVAO ATC positions are invisible

7

IVAO ATC is visible too

8

It was a temporary outage at IVAO but started working again after a little while.

Regards,

Stephen

1 Like
9

I’m getting the same issue with Vatsim traffic not showing on my secondary PC… If I look up an airport and look at the network tab it shows the inbound traffic to that airport. But nothing shows up on the map. Tried an uninstall / reinstall but that didn’t help.

I loaded it up on my Samsung Phone and everything works fine there…

Is there a new port that needs to be opened up maybe on the PC?

1 Like
10

Same here, works fine on my phone but nothing shows up on my computer (the app works perfectly well apart from that).

1 Like
11

Hi,

We’ve made some additional updates today. Can you check if it works better on the PC app now?

Regards,

Stephen

12

Still no go for me on PC… But working fine on my phone…

PCvsphone
PCvsphone1920×851 166 KB

1 Like
13

Same thing here. I’ll just be using the phone for now until it hopefully gets fixed in the future. Thank you for the quick replies & help Stephen!

14

Please try again now, we have enabled some additional logging on your accounts.

Regards,

Stephen

15

Same thing for me with the app, no Vatsim and IVAO traffic or ATC.
The OS is Windows10
I always use this laptop for the Navigraph Charts App. and never had problems.
I did a test with charts.navigraph.com in the Edge browser, it doesn’t work either.
But starting it in the Firefox browser everything is OK and i can connect tot Vatsim and IVAO traffic and ATC.
Very strange. Any idea?

Regards,
Ad

16

Ad,

We have enabled some additional logging on your account now. Can you please try again and report back when you confirm that you see the issue again?

Thanks

Stephen

17

Sadly still not working on my end. I’ve also just noticed that map layers (airspace layers etc) don’t seem to be working anymore, I can’t turn them on or off. I’d be curious to find out if Ad and CXA are experiencing the same thing.

18

Hi,

If you use the Chrome browser, could you please

  1. go to chrome://net-internals/#dns and press “Clear host cache”
  2. go to chrome://net-internals/#sockets and press “Flush socket pools”

If you use the Edge browser, could you please

  1. go to edge://net-internals/#dns and press “Clear host cache”
  2. go to edge://net-internals/#sockets and press “Flush socket pools”

Any difference?

If it still doesn’t work, could you change DNS server on your computer to 1.1.1.1 or 8.8.8.8?

Still doesn’t work?

Regards,

Stephen

19

Hi Stephen,

Bad luck, i tried your suggestions but it still doesn’t work.

Regards,
Ad

1 Like
20

No luck for me either… I did both the Chrome and Edge options, and both DNS server…