Hi,
When you click the “Sign In” button in Simlink, it should open your web browser for you to log in with your Navigraph account. If the web browser does not open automatically, please check if Simlink is being blocked by any security applications or Windows settings. Additionally, if you are using a VPN or proxy, please disable it.
If you continue to experience issues, please follow these steps to reset the Simlink configuration.
Should the problem persist after performing the above steps, kindly send us the Simlink logs, which can be found in the following folder: %APPDATA%/Navigraph/Simlink/logs.
Please let us know if you still encounter any issues.
Thank you!
Best Regards,
Vishal Ahir
Navigraph