Simlink keeps logging me out

Charts Simlink/Moving Map
1

Hi!

I’ve had issues with simlink logging me out… Charts is logged in, and after logging in simlink, it says ‘You have been logged out’. Trying to log back in, username/password, it does the same thing, over and over.

I tried deleting the simlink folder, no dice.

I then tried deleting the navigraph folder, and that worked for around 30 minutes-1 hour, and then it happened AGAIN.

Can someone please help?

2

Hi,

Please follow these steps to resolve the issue:

  1. If you are using a VPN or proxy settings, please disable them and check if the issue persists.
  2. Simlink needs to access the network to connect with Navigraph servers, so ensure that Windows Defender or any third-party antivirus software allows the Simlink application to access the network.
  3. Check your operating system’s network settings and your network router settings to ensure they are not blocking the Simlink application from accessing the network.
  4. If the issue persists, please restart your network router and check again.
  5. If the problem is still not resolved, please send us the Simlink log files, which are located in the folder: %APPDATA%/Navigraph/Simlink/logs.

If you have any other issues with Navigraph products, please feel free to reach out.

Thank you.

Best Regards,
Vishal Ahir
Navigraph

3

Hi!

Thanks for the reply.

Unfortunately your steps didn’t resolve it. I do use a VPN but it’s primarily off most of the time, and I can confirm it’s off right now.

No issues with antivirus/windows defender.

No issues with network settings.

And I restarted my router.

Below is my log, I see in the log the only real thing is: ‘We had problems authenticating your account. Please check that your computer time is correct and try again.’

I can confirm my time is correct and ‘set time automatically’ is enabled.

Thanks
simlink_2025-01-16.dlog (576 Bytes)

4

Hi,

Thank you for the log file.

From the log it looks like Simlink is block to access the Navigraph server.
If you are using the VPN then I think those VPN settings still are blocking the Simlink application.

Please check with different network if possible.

Thank you.

Best Regards,
Vishal Ahir
Navigraph

5

Unfortunately I don’t have a different network to test. I however switched to wifi and disconnected ethernet, this however displayed the same issue.

My VPN is only for Firefox as a Firefox extention, so it shouldn’t be interfering with simlink.

Are you sure it isn’t a backend bug or something? I haven’t been having this issue at all until today…

Otherwise is there something you can do on your end to bypass this, or anything else to resolve this issue? Very annoying

I also wanted to report that I have tried manually uninstalling through control panel, and reinstalling from the website.

I also tried deleting the navigraph folder from appdata, and after logging in, it shows 2 prompts of what flightsim directories to install, alongside a prompt ‘You have been signed out’. I can confirm only one instance of simlink is installed. Hope that helps.