Simlink always signed me out

Charts Simlink/Moving Map
1

Simulator Version

MSFS 2024

Operating System

Windows 11

Description of the Issue

I didn’t got this bug regularly, but since yesterday, the Simlink often signed me out automatically. The app version was the latest.

2

simlink_2026-06-13.dlog (577 Bytes)
This is for log

3

Hello,

Welcome to the Navigraph Forum.

Please go through the troubleshooting steps below and let us know if the issue still persists:

  1. Ensure that Proxy and VPN are disabled.
  2. Ensure that the OS settings for date, time, and location are set to automatically sync with the internet.
  3. Reinstall the Simlink.

Feel free to reach out to us if you encounter any issues with the Simlink application.

Best Regards,
Vishal Ahir
Navigraph

4

Unfortunately, it keep me sign out. It is the latest version of app.

5

Does anyone have this bug? And @Ian I need your help

6

Hi…,

We are investigating.

Cheers

Ian

7

image
image317×400 8.82 KB

Btw, I got this. My computer time is always synced.

8

Hello,

Please try the Simlink Configuration Clean-Up for a fresh installation of the Simlink application. Also, please let us know if signing out is only for the Simlink application or for all Navigraph products.

Thank you!

Best Regards,
Vishal Ahir
Navigraph

9

I’ve done this before, but the bug still exists.

10

Please see the direct message I have sent you.

Cheers

Ian

11

@vishalahir @Ian Simlink not working yet again telling me to check my computer time is correct and to try again. My computer time is correct and this is really starting to annoy me when I pay for something it should work; and I’m not using VPN or proxy either.

12

Is this app’s bug? I NEVER had this problem until these days.

15

Hello,

If you haven’t changed your password, please do so and sign out from all devices listed at Navigraph.

After signing out from all devices, try logging in again.

Thank you!

Best Regards,
Vishal Ahir
Navigraph