"simbrief downloader" it gets stuck

Hi guys.
When I open “simbrief downloader” it gets stuck (message “loading”), I have windows 10.
Can you help me to solve the problem? (upload image)


Thank you.

Hi…,

Welcome.

Use Windows to uninstall Simbrief Downloader. Redownload and install latest SimBrief Downloader.

Please let us know how you get on.

Cheers
Ian

Thank you very much for answering. I have already tried as you suggest on several occasions but the error persists.

Hi, where have you installed the Downloader program? Can you provide the full path, and maybe a screenshot of what that folder looks like?

You can find the install directory by right clicking the SimBrief Downloader shortcut, choosing “Properties”, then in the Shortcut tab, click “Open file location”.

For example, mine is installed in C:\Users\username\AppData\Local\Programs\SimBrief Downloader. And the folder looks like this:

Also, can you also type the following into a File Explorer window address bar and send a screenshot of what this folder looks like as well: %appdata%/SimBrief Downloader.

Thanks,

The path is:
“C:\Program Files\SimBrief Downloader\SimBrief Downloader.exe”


Thank you.

Is there no one who can help me?

Hi, sorry for the delay.

Using your screenshot as a reference, please click in the pink square I’ve drawn:

Type C:\Program Files\SimBrief Downloader\, hit Enter, and take a screenshot of that folder.

Then, in the same box, type %appdata%/SimBrief Downloader, hit Enter, and take a screenshot of that folder as well please.

Best regards,

Uploading: Disco local (C_) 20_05_2022 19_59_21.png…
Disco local (C_) 20_05_2022 19_59_21

Hi, please try to uninstall the SimBrief Downloader.

Then, reinstall it, and you should see this window at some point:

image

Try to select “Only for me” and see if that works better.

If not, uninstall and reinstall again, this time clicking “Anyone who uses this computer” instead.

When installing, it’s also a good idea to right-click the installer and choose “Run as administrator”.

Best regards,