Navigraph "Operational Failed"

Navigraph Hub
1

Dears,

I can’t install any navigraph complements in my MSFS2024. I have tried all solutions from the support, but nothing works. I still see the same “Operation Failed”. I have the MSFS 2024 installed in a different folder, and it is installed through Xbox app. Should I move to steam?

2

Hello,

Can you send us a screenshot of the “Operation Failed” message, please.

Thanks,

3

Thank you for your reply. here is

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image1172×698 64.2 KB

4

Also, here is the log data:

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image1097×939 31.9 KB

5

update: I have moved to steam, but I still hav ethe same issue.

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image1166×691 64.9 KB

6

Can you try the advice provided in this other thread, please, copying and pasting the correct folder location into the userCFG.opt configuration file.

Let us know how this goes.

7

I already did it. it doesn’t work.

8

Ok I would really recommend you uninstall the version of MSFS2024 so you use only one version. Add-on and package management are handled in different ways.

When you are done that, uninstall Navigraph Hub also, download and install the newest version of Hub from here https://navigraph.com/downloads

9

I have only the 2024 version. I have unistalled and installed again, changed the folders and still nothing. I reistalled the Navigraph and still got the same message. :frowning:

10

You mentioned you have the Steam version also?

11

yes. I have uninstalled the xbox app version and moved to steam.

12

There is any way to manually install without hub? I need the subscription, but i can’t do this if doesn’t work.

13

Hi…,

When you get the Operation Failed message, which package are you trying to install? Are you perchance clicking on a Subscribe button? Is this on a particular package? You don’t appear to have a subscription. I am just trying to find out where the error is being triggered.

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image2130×1281 295 KB

Does this occur when you try to install the Navigraph Academy Lessons v1.0.1 ?

Please upload the main.log usingimage after trying these.

Cheers
Ian

14

Hi Ian,

Thank you for your message. I am trying exacly to install the Navigraph Academy Lessons v1.0.1. As this doesn’t work, I have tried also EFB Charts and SimBrief EFB. nothing works.

I don’t subscribe yet because I coudn’t make it works.

Thank you for your support.

Here is the log:

main.log (5.3 KB)

15

Hi…,

I have sent you two direct messages. Please confirm you have received them.

Cheers
Ian

16

Dear Ian,

I got the messages. I will try later today and let you know.

BR

17

Dear Ian,

Thank you for your messages, however I can’t access the link that you shared with me.
Just to confirm. If I subscribe I will be able to download directly from the hub or I am facing another issue?
Because, I don’t know if it has any relation with my PC or subscription.

BR

WM

Ian <notifications@navigraph1.discoursemail.com> escreveu (sexta, 6/02/2026 à(s) 07:32):