I am the first to be surprised by this problem and above all to be the first to report it.
No, I haven’t created any new accounts because the computer is new, and they have nothing in common because it’s her office computer (she’s a psychologist, to make you understand that I went to her office to log in to see if it happened to her too)
I have the same problem when first start Charts as noting changes when trying to choose another map view (ifr, vor, satellite ). I then gave up and continued creating my route, but after a bit, I noticed that I could change the map mode again . I don’t know if it is a timing issue or that continuing my input invoked the ability to change the map mode. This issue happens to me 50% of the time for me.
I thought I’d bring it up since you mentioned that the issue disappeared after you created a new account on your computer. With that context in mind, it would be interesting to know if the same behavior would also be observed on her computer!
The fact that a thing like this changes as you create a new account in your OS points to this being unrelated to our application, which would explain why we are not able to reproduce the issue ourselves.
@monsoonrat Could you also try the solution mentioned earlier in this topic? And perhaps also record the behavior? We don’t see a reason why the behavior would change randomly, pointing to external factors once again.
To be clear, we’re not trying to blame someone else. We are trying to make sure that this issue is actually within our application, and since we can’t reproduce the issue ourselves - we need your help during the investigation.
Kind Regards,
Malte
I’ll try to create a new account on that computer too, but I say one thing, why only those TWO BUTTONS? the others below shouldn’t have worked… I don’t mind accusing anyone, but can’t you debug it to understand what it does in that situation? I don’t format a PC FOR TWO BUTTONS TO BE CLEAR
I hear your frustration! So far my confusion is just as big as yours, I can’t explain why only those buttons are affected since I am not able to reproduce the issue myself. I was of the impression that you just needed to create a new user account, not format the PC?
If I were to make a wild guess, something related to mouse interactions is not working as expected on the OS level (not in our app). There is no other explanation (as far as I can see at the moment at least) that would explain why this is not a widespread issue despite everyone installing the same application containing the same code, or using the same website with the same code.
If it was related to our code only, I should be able to reproduce it in a browser too. I have yet to be able to do so unfortunately.
What Windows version are you on? To find it, press the Windows key, type winver and press enter - then send a screenshot of the resulting window.
Kind Regards,
Malte
I tried using the desktop app and also the Charts via the browser (firefox, for me)…same issues.
I also tried using the keyboard options, they did not work, and responded same as mouse click.
| Edition | Windows 11 Home |
|---|---|
| Version | 23H2 |
| Installed on | 3/9/2023 |
| OS build | 22631.3296 |
| Experience | Windows Feature Experience Pack 1000.22687.1000.0 |
I viewed your video, which shows my issues and it is only with the maps and layers button as well.
Well, is like I’m not alone anymore.
And then why should you necessarily replicate a situation personally? I think that a software house should have all the right tools to delve deeper into the behavior of the app at any time.
I recently signed up for a subscription, only to find myself going crazy over two buttons, to be told that it can’t be replicated, and then to be told I’m the only one experiencing the problem. well now apparently not!
Create another account windows = Format PC
I’m not absolutely to do that
Thank you so much for the details @monsoonrat !
Could you check yours as well @Deltaflight84 ?
If I am not able to reproduce the issue myself, it becomes very hard to find it! Additionally, you mentioned that it started working after creating a new account on your computer, which makes it sound like something installed on your main user account is interfering.
If you find that you are not able to use the app due to these issues, we’re happy to refund your subscription! We’re also happy to help out in any way we can to track the issue down.
That is true, at least to some extent! @monsoonrat has so far mentioned that the issue appears at random for him.
So now we need to figure out what you guys have in common on your computers 
It could be anything really, so it is hard to know for sure.
To begin with, let’s see if your Windows version is the same!
@monsoonrat , could you try creating a new local account on your computer to see if that helps in your case as well?
Kind Regards,
Malte
This is a challenge to find what are common the PC. I don’t want a refund, I want to solve the issue.
Wait, you formatted your computer and that fixed the issue? And it has not come back?
Nono what I’m trying to say is that if I create another windows account is like a format. I don’t have anything, and I have to reinstall everythin
this is mine
I am confused. Are you making a fresh install of Windows, or are you creating a new account?
If you create a new account, your old one is still there and nothing is removed, you just need to switch back to it.
Do I understand it correctly that you create a new account, not format your entire computer?
Thank you for the screenshot! It is not the same version as @monsoonrat , but it is the same that I have. Do you have any management software or similar installed on your computer?
You mention that you have to “reinstall everything” after creating a new account, but that the Charts app works. Perhaps it would be a good idea to start from scratch, install Charts and then keep installing the same apps that you have on your main account until it stops working?
Without an exhaustive list of everything you have installed on your computer, it’s hard to paint a picture of any primary suspects.
Worst case scenario, we can set up a remote session where I log into your computer to take a look. This would have to be scheduled sometime next week though!
Kind Regards,
Malte
What do you mean like software management? Give me examples
Sorry, I misinterpreted this as an IT department - not electronics in general.
I thought maybe there was management software installed on your computer that could interact with peripherals such as the mouse. Sounds like that is not the case!
Then I guess installing your apps one at a time is a good option! I will try to get more of my colleagues to try it out, but those results won’t be coming until next week unfortunately!
Kind Regards,
Malte
This is a list extracted from Revo uninstaller of all of my programs installed
All Programs List.txt (49.5 KB)