Why does the app keep logging out?
This happens for both charts for Desktop and iOS, and both are on the latest version.
Sometimes I will be mid-flight and the iOS app will logout and force me to login again.
Hi Cohen! Welcome to the forum.
Sorry to hear that, it is of course not intentional. Did this happen with the previous versions as well?
I will enable some additional logging on your account. Let me know if the issue appears again and we’ll try to look further into it!
Kind Regards,
Malte
Hi,
Just letting you know that my account has logged out again overnight on iPad.
Another logout has occurred, this happened mid-flight iPad again.
~0740 UTC
I see that you are now using Android as well. Is that working better for you?
We still have no logs of signouts from your account, only successful sessions. But we’ll keep investigating!
Kind Regards,
Malte
I usually use both: iPad at the computer and Android whenever I walk away from it.
Will keep you updated if it keeps happening.
One thing I can say is that it has never logged out on Android.
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