Hi…,
Check you are entering email, and not username.
Also please see FAQ - No subscription indicated , when you have a valid subscription.
If no joy,
I suggest a fresh start using exact procedure below:
Please disable any Antivirus and firewall. Uninstall AV if needed.
Use Windows to uninstall FMS Data Manager. Specifically:
- Press Start and open Apps & Features.
- On the right hand side, open Programs and Features.
- Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.
If they exist, delete folders:
c:\ProgramData\Navigraph\FMSClient and c:\Program Files (x86)\Navigraph\FMS Data Manager.
Download and install latest FMS Data Manager .
Please let us know how you get on.
Cheers
Ian