Whole charts map view goes white

Charts Desktop
1

After latest update to version 8.45.0 (build 7a97d68) Charts map view has started to randomly go completely white. Always need to restart Charts to fix it.

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2

Hello,

Thanks for letting us know. Could you also let us know what device/client you are using?

I have enabled extra logging on your account so we can take a deeper look into this as soon as possible.

3

Mmm. Device/client…? :see_no_evil_monkey:

4

e.g. Android, iPad, iPhone, Mac, PC all with Operating System version.

Which app Charts iOS, Charts Android, Charts Desktop, Charts Cloud

Cheers

Ian

5

Ahhh okay, sorry. Yeah I’m using PC with Windows 11 (build 26200) and Charts Desktop application. :slight_smile:

6

When you have a little time, spend a few minutes on the Charts app with normal activity like creating a flight with departure/destination, assigning runways, departures and arrivals.

We’ll take a look at the logs.

Speaking of which, it might be pretty handy to see the logs local to your computer.

  1. Press Win + R
  2. Type %appdata%/Navigraph Charts/logs and press enter
  3. In the Explorer window that opens, locate the main.log file
  4. Upload this file to your next post

Thanks!

7

(post deleted by author)

8

I just did it again, now when I started to assign a SID and STAR.
Fresh log file attached too.

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main.log (76.0 KB)

9

Thanks a lot for uploading the logs, those are really helpful.

From what it looks like, the map is losing WebGL context, and has done so on a few separate occasions. Few more followups,

  1. Is your computer a laptop with a separate monitor or is it a standalone PC?
  2. Is the simulator running at the same time you are browsing the Charts map?
  3. Take a look at Windows Event Viewer → Windows Logs → System and check for Display Driver stopped responding/has successfully recovered at the times the map turned white ( Oct 10 ~1545 or Oct 11 ~1653 your time
  4. Uninstall/Reinstall Charts. Make sure to delete the folder below
    • Close Charts
    • After you uninstall, make sure to delete the folder below
    • Press Windows Key + R and enter %appdata%\Navigraph Charts

In the meantime, it might be a good idea to update your graphics drivers drivers.

10

  1. Laptop without any additional monitor

  2. Yes, simulator running same time but on another computer (desktop)

  3. Screenshots of 10th and 11th day around those times, no mentions of Display Driver issues

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  4. I will delete whole Charts and delete mention folder, then reinstall, will report outcome

About graphics driver, issue is that my laptop is not too fresh and has GTX860M as GPU, nVidia stopped providing new Game Ready drivers for this GPU this year Spring. Now only getting GeForce Security Update Drivers (currently version 562.87, published Sep 30 2026)

11

Thanks a lot for the info.

Lets see how the reinstallation goes (don’t forget to make sure those folders are removed after you uninstall.

12

Reinstallation now done fully as instructed, I will keep you updated if issue still persists. :+1: