Unable to update airac msfs 2024 xbox

[jimc73]

On msfs 2024 on xbox x. For the past few days. I’ve been unable to update the airac data for the pmdg 777 300 and 777F. Also the innibuilds A350.

I click on install navdata and it gets 3/4 of the way then freezes.

777 300

I’ve tried everything from logging out then back into simbrief and navigraph. Uninstall and reinstall the entire sim. Still doesn’t work. Please help

[GordonNG]

Hello,

Regarding the message that suggests you do not have a Navigraph subscription, make sure you are using the correct SimBrief Pilot ID for your subscribed account.

Once you have confirmed this on the PMDG and iniBuilds respective EFBs.

iniBuilds - numerical SimBrief ID

PMDG - username SimBrief ID

[jimc73]

I do have an active navigraph account. And I do use the correct log in for each aircraft. Still no success.

[Rodeo314]

@GordonNG

make sure you are using the correct SimBrief Pilot ID for your subscribed account.

The Simbrief ID is used to fetch the flight plan data from Simbrief (even for users without a Navigraph Ultimate subscription – albeit with possible caveats in case, for example, the AIRAC cycle does not match between what was used on Simbrief vs. what is installed in the addon).

But it cannot be used to authenticate to Navigraph for subscription-enabled features (such as third-party EFB charts access or navigation data updates), which instead use a separate, authenticated login (where the Simbrief ID/username is not needed), for example like the following in a PMDG addon:

Update AIRAC NAV DATA Like a Pro in PMDG 737 and 777 UFT

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@GordonNG

Regarding the message that suggests you do not have a Navigraph subscription

The (second) screenshot appears to simply indicate Navigraph navigation data is not installed, rather than a lack of subscription.

jimc73 seems to be already authenticated and to have access to the navdata update (as seen on the first screenshot), it’s just failing to install for some reason.

My guess, this is most likely the following issue:

Impossible to update pmdg 777 to the new airac 2513

Hello! Sorry for the delay. We have investigated this issue and concluded that something goes wrong in a module that Navigraph has provided in order to PMDG to support downloading navigation data from inside the aircraft. While we have not been able to find out what exactly goes wrong, we are no longer able to reproduce the issue with the latest version of our module. We went from consistently seeing the issue to not seeing it at all! We have sent an update to PMDG, so this should be included…

Unfortunately the workaround obviously does not work for Xbox users; I don’t think PMDG or iniBuilds have released an update with the fix yet but I am not 100% sure about that.

Regards,

Tim

[jimc73]

It’s only 3 planes it doesn’t work in.
Pmdg 777 300 and 777F. And inibuilds A350. All other planes simbrief and navigraph work in.
They did used to work in those 3 planes. But suddenly stopped. I have emailed pmdg and inibuilds directly.

[Rodeo314]

@jimc73

They did used to work in those 3 planes. But suddenly stopped. I have emailed pmdg and inibuilds directly.

If my guess above about what causes the issue is correct, then a fix is eventually coming for Xbox users too; however, if it hasn’t been released yet, then you are probably out of luck until such a time that it is.

Reaching out to PMDG and iniBuilds as well like you did was a good idea, as they might have other suggestions for you to try.

Regards,

Tim