Hi Navigraph Team,
I am facing an issue while trying to subscribe to Navigraph Unlimited using my card.
After entering my card details and proceeding with the payment, the OTP/authentication window from my bank opens behind the Navigraph payment pop-up. Because of this, I am initially unable to access the OTP window or enter the OTP.
If I click outside/close the payment pop-up, I am then able to access the bank authentication window and enter the OTP successfully. However, after completing the OTP verification, the Navigraph payment screen changes to “Checking payment info” and remains stuck there indefinitely.
The payment does not complete, no amount is debited from my card, and I am unable to activate the subscription.
I have tried the process multiple times and am consistently facing the same issue.
Could you please advise how I can resolve this or if there is an alternative way to complete the card payment?
I can also provide screenshots or any additional details required for troubleshooting.
Thanks!