why is it every time I want to open NAVIGRAPH HUB, I get this Message:
“Unable to load package data. Check your internet connection”
Then I reinstall the app and it seems to respond. This is becoming a real pain in the you know what. Can you please give me a clue as to how I can solve this issue. My internet connection is fine BTW and I have given Navigraph Hub proper permission within my Antivirus.
Regards
Hello,
Are you using a VPN or proxy? If so, disable those.
Also, send us a copy of what the logs say, please follow the guidance below.
%appdata%/navigraph-hub/logs and press entermain.log fileThanks!
No, I can assure, VPN is Off.
main.log (227.6 KB)
Thanks for that,
A few things to check
That seems to have fixed the issue. I did not have W11 on AUTOMATIC SYNC, so I activated that, although my Time Zone was correct. I did not download the latest Navigraph Hub, but I did Reboot my system and the Navigraph Hub did load when I clicked on the icon. So I’ll reserve acceptance that the issue is resolved for now. Thanks for your assistance! Great support as usual.
Regards!
That’s great to hear! Thanks a lot and happy flying!
This seems to be a recurring issue! It is NOT solved! I am asked to sign in and I do successfully, yet I continue to get the above error message. BTW I did re-download and install the latest version. I have excluded it in antivirus. I don’t understand why no one else but myself has this issue. I am not in the mood to download and install the app every time I need to run it! I would appreciate an acceptable resolve for this.
OK, I tried something. I Uninstalled Navigraph Hub completely through w11 Apps which I didn’t do before. I then manually deleted all folders related to Navigraph Hub and Shut down and re-started my PC. I was able to successfully open Navigraph Hub and it appears to be working once again. But as I stated before I reserve a verdict on whether the issue is resolved or not. I’ll monitor it a for week or so, just to make sure. So, I would appreciate it if this thread is NOT closed immediately…
Regards…
Thanks for following up about this.
Out of curiosity, what internet connection does your PC have, wired or WI-FI?
OK I give UP!! (Hands in Air), I spoke too soon! the issue continues… BTW, I use a WI-FI connection. I even get approval from Navigraph:
Navigraph Hub was successfully linked with your Navigraph account. You can now close this window.
Tried a different method, I navigated to my “%appdada%>local>navigraph-hub-updater” folder and clicked on an exe file “installer.exe” and this allowd me access to NAVIGRAPH HUB. I should not have to run through these hoops to use this app. I know it’s probably a temporary fix but certainly not acceptable non the less.
Hi…,
Next time you get “Unable to load package data. Check your internet connection”, if possible, try connecting to the internet using a hotspot on your mobile phone.
If this works reliably for a series of attempts, then it seems the issue might be with your router/wi-fi connection.
Check your router doesn’t have software which might be blocking this connection.
Cheers
Ian
Thanks for the reply. I have never had this issue up until recently. Not sure what you are referring to when you mention “Check your router doesn’t have software which might be blocking this connection”.
Regards
Just FYI, I have no issues with any other Navigraph Apps that I use including Charts, Simlink, Simbrief. I would like clarification on what you mean by “Check your router doesn’t have software which might be blocking this connection”. Please and Thanks.
A little more information that may help. After clicking on the NAVIGRAPH HUB icon on my desktop I looked at TASK Manager and there appears to be 4 instances of “Navigraph” running. When I END those Tasks and re-start NAVIGRAPH HUB, it loads without issue. It is a simple fix, but again, something I should not have to do.
Regards
Thats unexpected behavior.
When you shut down your PC, do you suspend it or do you fully shut down the computer?
…………………Full Shutdown