Unable to authenticate

[JacqPee]

When I click on “SIGN” for autenthicate, I receive the message "Please wait for user authenticate…
but nothing happens ?
I’m unable to connect simlink to X Plane 11
Could not connect to simulator, Simlink needs to be running. Read more about simlink

here
When I try to launch simlink again, it’s wroten : simlink is still running ???
WHAT CAN I DO ???
I’m completely lost for weeks…

.

[vishalahir]

HI @JacqPee,

Please check this to fix the login issue in the Simlink application.

TR,

Vishal Ahir
Navigraph

[JacqPee]

Unfortunately, nothing works.
I can’t loggin in always the same message…

[JacqPee]

Here an other ERROR message:

[vishalahir]

Hi @JacqPee,

Thank you for the issue details,
I see that you are using the Firefox web browser, and in the Firefox browser, default application settings are changed and due to that correct application was not opened on the web login.
To fix that please follow the below steps,

1. Close the Simlink application.
2. Open Firefox web browser and go to browser settings.
3. in Settings → General → Applications, there is navigraph-traffic-desktop content-type listed.
4. Set the navigraph-traffic-desktop value as Use Navigraph Simlink as default.
   
   
5. Now, start the Simlink application and try to login again.
6. Done

Please let us know if you still have the issue.

TR,

Vishal Ahir
Navigraph

[JacqPee]

Hi Vishal,
Thanks a lot, the issue is fixed now

Jacques

Envoyé de mon iPad

[vishalahir]

Hi @JacqPee ,

Happy to know that, your issue is fixed.

Please feel free to inform us, if any issues you get with Navigraph Product.

TR,

Vishal Ahir
Navigraph

[JacqPee]

OK Vishal,

Thanks

Jacques

Envoyé à partir de Courrier pour Windows