Simlink unable to connect server

Charts Simlink/Moving Map
1

Hi,
Moving Map worked absolutly without any error since i first time installed it.
Since a few days my moving map doesn’t work correctly anymore.
All of a sudden connection is lost…simlink says: unable to reach Navigraph server.
And here and there it works again for short …but absolutly unstable.

here are some parts of the log file:

[2023-03-29 04:24:12] [1.1.27.0906] [INFORMATION] OIDC_refresh_tokens_CALL[fd17a5366b08eaacef105e083d2bacee]
[2023-03-29 04:57:37] [1.1.27.0906] [INFORMATION] MSFS2020 Sim is disconnected
[2023-03-29 04:57:37] [1.1.27.0906] [INFORMATION] MSFS2020 connection closed
[2023-03-29 05:29:25] [1.1.27.0906] [ERROR] REST ERROR(post):

HTTP_CODE:401

ERRORID:

ERROR:

URL:https://traffic.api.navigraph.com/reports
[2023-03-29 05:29:25] [1.1.27.0906] [ERROR] BroadcastController::RESTError[401]
[2023-03-29 05:29:25] [1.1.27.0906] [INFORMATION] OIDC_run_LastTokenGenrationTime_check[1680067765][1680063853][3912][2]
[2023-03-29 05:29:25] [1.1.27.0906] [INFORMATION] OIDC_refresh_tokens_CALL[ce1c5b3d7d7f6ee41a2c65cd458e2097]
[2023-03-29 06:05:29] [1.1.27.0906] [ERROR] REST ERROR(post):

HTTP_CODE:0

ERRORID:

ERROR:Unable to connect to the server: Connection closed

URL:https://traffic.api.navigraph.com/reports
[2023-03-29 06:05:29] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]
[2023-03-29 06:05:30] [1.1.27.0906] [ERROR] REST ERROR(post):

HTTP_CODE:0

ERRORID:

ERROR:Unable to connect to the server: Connection closed

URL:https://traffic.api.navigraph.com/reports
[2023-03-29 16:27:44] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]
[2023-03-29 16:27:44] [1.1.27.0906] [DEBUG] Broadcast Server Status:0
[2023-03-29 16:27:44] [1.1.27.0906] [DEBUG] (MSFS) Simlink Plugin Simulator Status:0
[2023-03-29 16:27:44] [1.1.27.0906] [DEBUG] MSFS2020 Sim is connected
[2023-03-29 16:27:44] [1.1.27.0906] [DEBUG] (MSFS) Simlink Plugin Simulator Status:0
[2023-03-29 16:27:44] [1.1.27.0906] [DEBUG] MSFS2020 Sim Data recived: ObjectID=1 title=“FenixA320_DLHDAIZI”
Lat=47.3577 Lon=14.6433 Alt=328616 Heading=79.1501 Heading_mag=74.7556 Pitch=0.046628 Bank=0.105506
[2023-03-29 16:27:44] [1.1.27.0906] [DEBUG] Function_Call:RESTUtilities::_post[https://traffic.api.navigraph.com/reports][{“aircraft”:{“altitude”:328615.91379040666,“position”:{“latitude”:47.357725135826215,“longitude”:14.643262276156053},“speed”:{“gs”:10,“ias”:10,“tas”:10},“squawk”:10,“status”:{“bank”:90,“magnetic_heading”:74.75562223695938,“pitch”:0.04662800058649114,“true_heading”:79.15011856450822},“vertical_speed”:10},“created”:0,“system”:{“paused”:false,“slew”:false}}][eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IjA0X3JsNjNvV2ZBSVc3WEd4UWUzQzVEY3dkTSIsImtpZCI6IjA0X3JsNjNvV2ZBSVc3WEd4UWUzQzVEY3dkTSJ9.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.kk8_JwU-KTiPghrg16ziIzdV1ZPE_U-wmiUHGMex0s9aoIhvx-gYCMw9bBUvMRsu0VwUKv4599BojdgNnG7E0QUwzp43vS5vnwF1HWBbwUn7Q44l8h9_Vb–B9lk0hM_BjBsPq1-RHahJSbqf60Obd6mDNZea5knF7QxePbhN2jZNn1WlTX1k1c4rh04RRkdrM4mBspme-Po_vhs9rwVzNh6CIKg0i9UXmCLznhHZNcD4sVSotUrtB5b9xsyhZNDGaC0GfB0Gl2YT4m6qa3fJK64DDHSoRSAscBtT68jSjB49_q3JKEFO6Bv6ZqdiZEIgt8tiLMYLX6GCfCMc5fkYQ][application/json][POST]
[2023-03-29 16:27:45] [1.1.27.0906] [DEBUG] Function_Recived:RESTUtilities::_post
[2023-03-29 16:27:45] [1.1.27.0906] [ERROR] REST ERROR(post):

HTTP_CODE:0

ERRORID:

ERROR:Unable to connect to the server: Connection closed

any help…

many thanx

Ralf Mauch

2

Hi Relf Mauch,

Thank you for giving us the log file details. From the log details, it looks like there are some security applications or configuration blocking the Simlink application to access the Navigraph server.

Please check the below points,

  1. Make sure that, the Navigraph application is not blocked by antivirus or other security software.
  2. If you are using VPN or proxy then please disable it and recheck it with the Navigraph product.
  3. Make sure that your system time is auto sync with the internet.
  4. I suggest using Google Chrome as a default web browser.

Please let me know if you still have the issue.

TR,

Vishal Ahir
Navigraph

3

Thank you for the quick answer …
Problem solved !
I did a complete uninstall and reinstall of Navigraph Charts and Simlink.
This did the trick… fingers crossed :wink:

4

Hi Relf Mauch,

Happy to know that, your issue is fixed.

Please feel free to inform us if any issues you get with Navigraph Products.

TR,

Vishal Ahir
Navigraph