Simlink Keeps Signing Out

Charts Simlink/Moving Map
1

Hello,

My Simlink keeps signing out of my account mid-flight. It is happening nearly every flight, typically seems to be around an hour after connecting to the sim.

2

Hi Nathan,

I suggest you try a complete Simlink install :

  • See FAQ - Simlink Install and Systray

  • Please use specifically Windows Programs and Features to uninstall Simlink:

  • image
    image1743×391 28.9 KB

  • If they exist delete directories
    c:\Users\username\AppData\Roaming\Navigraph\Simlink and
    c:\Program Files\Navigraph\Simlink.

  • Then download and install latest Simlink .

  • Restart computer

If still a problem, please send us Simlink logs which are located in the %APPDATA%/Navigraph/Simlink/logs folder?

Cheers
Ian

3

Hi Ian

I have exactly the same issue.

I came back from abroad. Before it worked without any issues at all.

Now it doesn’t work anymore.

.settings (125 Bytes)

There you go

Happy new year

4

Hello,

Happy New Year!

Thank you for providing the Simlink configuration file. It appears to be in good order. However, to better understand the issue, please send us the Simlink log file located in the %APPDATA%/Navigraph/Simlink/logs folder.

Additionally, please check the following points to help resolve the issue:

  1. Ensure that your system’s date, time, and timezone are synchronized with the internet, and that the auto-sync option is enabled in your operating system settings.
  2. If you are using a VPN or proxy, please disable it and check again.
  3. Try running the Simlink application with administrative rights.

If you still encounter issues, please don’t hesitate to reach out for further assistance.

Thank you!

Best Regards,
Vishal Ahir
Navigraph

5

Hi

1 Yes I have done that

2 No VPN used

3 Tried many times

simlink_2025-12-31.dlog (3.8 KB)

6

Hi good morning

I am still encountering issues.

Any ideas?

Regards

pburdorf

7

Hello,

We reviewed the log file you sent, and the details suggest that Simlink is being blocked from accessing our Navigraph server.

Please check your internet connection settings to ensure that the Simlink application is allowed to connect to the Navigraph server. If you continue to experience issues, please verify your internet router settings, or try restarting the router, and then check the Simlink application again.

If the problem persists, please feel free to inform us.

Thank you!

Best Regards,
Vishal Ahir
Navigraph