Simulator Version
MSFS 2020
Operating System
Windows 11
Description of the Issue
Hello,I used to use simlink and always had it running in the background, i decided to start using it again and noticed it wasnt running, upon trying to launch it it brings up the sign in prompt and immediately crashes. Ive tried reinstalling simlink, deleting all settings and application files, installing to a different drive, and reinstalling my C++ Libraries. Attached is event viewer log.
Attachments (Logs, Screenshots, Flight Plans)
Faulting application name: NavigraphSimlink.exe, version: 1.1.41.1805, time stamp: 0x6a187262Faulting module name: LIBEAY32.dll, version: 1.0.2.21, time stamp: 0x5dfdfb77Exception code: 0xc000001dFault offset: 0x0000000000016be1Faulting process id: 0xCECFaulting application start time: 0x1DD2B5308B0466BFaulting application path: C:\Program Files\Navigraph\Simlink\NavigraphSimlink.exeFaulting module path: C:\Program Files\Navigraph\Simlink\LIBEAY32.dllReport Id: 173a9503-8d10-4e52-a791-9e1f50b64401Faulting package full name:Faulting package-relative application ID:
Hello,
Welcome to the Navigraph Forum.
It seems there are installation issues based on the error details. Please perform a clean installation by following these steps.
- Uninstall Navigraph Simlink via the Windows Control Panel.
- Manually delete the installation folder:
C:\Program Files\Navigraph\Simlink (if it still exists).
- Clear AppData: Press
Win + R, type %appdata%, and hit Enter. Look for a folder named Navigraph and delete the Simlink folder inside it.
- Restart your computer.
- Download a fresh installer from the official Navigraph website and install it again.
If you still face the issue, then please Install/Repair Visual C++ Redistributables from Windows Settings -> Apps.
Please feel free to inform us if you still face the issue.
Thank you!
Best Regards,
Vishal Ahir
Navigraph
Hello!
Ive reinstalled Simlink, including deleting the temp files in app data and the installation folder, as well as repairing and reinstalling Visual C++, but now i have a slightly different output from the event viewer with the application still crashing.
Faulting application name: NavigraphSimlink.exe, version: 1.1.41.1805, time stamp: 0x6a187262
Faulting module name: ntdll.dll, version: 10.0.26100.8972, time stamp: 0x59a29eb0
Exception code: 0xc00000ff
Fault offset: 0x000000000004182f
Faulting process id: 0x6D0C
Faulting application start time: 0x1DD2C3A1E1D1786
Faulting application path: C:\Program Files\Navigraph\Simlink\NavigraphSimlink.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: a94dc7bc-9a04-4a6b-8a3d-45557c9d9f3f
Faulting package full name:
Faulting package-relative application ID: