Simbrief loading problem

Servus Thomas & others,
I have a Magenta Business contract here in Vienna and I’m still in contact with Magenta since yesterday. The last update from Magenta was today morning with a status, that they are working on it.

It’s reproduceable at Magenta too … so, there is a hope in the near future. I’ll continue update you here, when I have any news on this case.

Schönen Abend
Richard

Servus Richard,

thank you very much for the heads up and your involvement! I really appreciate it!

Schönen Abend
Thomas

@NAVDataOld Servus Richard,

seems Magenta turned on a screw and it is working since today morning, at least on my side.

What makes me upset is, that I called them to check that routing 2 days ago, and all they sent me was a link on their side how to use tracert… no words

Danke Richard und schönen Tag!
Gruß, Wolfgang

Servus Wolfgang,
yes, I can confirm this observation. Simbrief is now working as expected (at least here in Austria with Magenta). I haven´t received any ticket-update from Magenta till now, but normally I get one.

I have a business rate/contract - possible that´s the reason for speed-up to solve this routing-issue a little bit but I´m with you, that should not make any differences. Anyway, it looks they have solved it now :wink:

Liebe Grüße & ebenfalls Danke für die Bemühungen,
Richard

2 Likes

@NAVData
Servus Richard,

unfortunately it seems that it isn’t fixed completely or it was, but the problems came back. Connection is still extremely slow and just before I had a timeout once, while login in into the website.

Guess it’s not my browser or my settings, as everything works without issues as soon as i switch from Magenta to mobile data.

Best regards
Thomas

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