Script Error in PMDG 737 NGXu EFB Accessing Terminal Charts

Charts General
1

I have been using the Terminal Charts option in PMDG B737 NGXu’s EFB up until day before yesterday with no problems whatsoever. Yesterday, however, I started getting a script error everytime I tried to launch authentication for my Navigraph subscription through the EFB. The authentication page is blank as a result and I cannot login to my Navigraph account. (Please Note: I can access my account in any web browser and also can run Desktop Navigraph Charts program with no problems). I am not sure if this is related with PMDG or Navigraph but you may be able to help me troubleshoot the problem. PMDG thinks this is a Navigraph problem (I cretated a ticket with them).

I did the following before I created this ticket; none of those helped:

  1. I uninstalled and performed a CLEAN install of my PMDG product
  2. I disabled the AV software (McAffee) and tried without it
  3. I lowered the security settings in Internet Options
  4. I restarted EFB from its menu and tried again

The error message says “Object expected” when trying to run the script. I get TWO error messages showing the following links:

  1. https://identity.api.navigraph.com/assets/scripts.2.5.0.js
  2. https://identity.api.navigraph.com/assets/scripts.2.5.0.js

My SIM specs:
P3D v4.5
Windows 10 64-bit
Various add-ons, incluidng AS & ASCA, ProATC-X, ORBX, etc.

I appreciate your help.

Thank you.

Nazmi Talimcioglu

2

+1.
Starting yesterday, previously access was normal.
No configuration changes, nothing new installed.
I tried the same steps above and nothing worked.
Access in other apps like Maddog, FSLabs A320SL goes without problems.

Thanks for your help.

Elmerson Pitrowsky.

3

I have the same problem here :
I have been using Terminal Charts option in PMDG B777 300ER EFB until yesterday without any problem. However, today I started getting a script error whenever I tried to initiate authentication for my Navigraph subscription through the EFB. The authentication page is therefore empty and I cannot log in to my Navigraph account. I can access my account in any web browser and can also run the Desktop Navigraph Charts program without any problems.

failer
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Ihave triet h every ting but no results

Gert-Jan Elzing

4

Thank you for the additional details. We’re investigating.

Stephen

5

Hi all,

We identified an issue which we have now fixed. Please try it again now and let is know if it works better. Sorry for the inconvenience.

Regards,

Stephen

6

Thanks for the quick fix, It’s working again.

Gert-Jan Elzing, see img

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1 Like
7

Stephen,

It is now working as a charm. Thank you for attending this problem so quickly.

–Nazmi

1 Like
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