Dear Navigraph Support Team,
I hope this message finds you well.
I am writing to bring to your attention an unexpected charge of 437 TRY to my card, which occurred after I had already cancelled my subscription on your platform.
I had previously deactivated my Navigraph subscription, and I did not expect any further billing. Therefore, I kindly request a full refund for this recent charge, as it appears to be a mistake.
Please find below some details that may assist in locating my account and the transaction:
Email address associated with my account: melikecinar3131@gmail.com
Date of charge: 13.07.2025
Amount charged: 437 TRY
If any additional information is needed, I would be happy to provide it.
Thank you for your support and understanding. I look forward to your prompt resolution of this matter.
Best regards,
Enes GÜLSOY