Reopen Navigraph Hub - 2020 - Shows 777 Navdata packages as not installed

The issue was already posted but closed and in no means solved (for me). So hopefully open it up again or use this thread.

Info:

  • I’ve only got FS2020 installed
  • I own PMDG 777 and 737 (among others)
  • 737 has no issues
  • Navigraph HUB is latest version (1.2.34)
  • Active Account on Navigraph

The PMDG 777 inside the simulator has been linked to Navigraph and succesfully downloaded the latest AIRAC (2605 r2)

Pressing INSTALL leads to:

but this is in:
C:\Users\me\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\pmdg-aircraft-77w\work\NavigationData

Any ideas?
Thanks,

Roel

Hello,

Can you send us the Navigraph Hub logs, please

  1. Press Win + R
  2. Type %appdata%/navigraph-hub/logs and press enter
  3. In the Explorer window that opens, locate the main.log file
  4. Upload this file to your next post

Thanks!

AHA!

If only I would have known about that log.. :wink:
It was very clear what went wrong. It was not about the “work” folder that was the culprit.
I use a lot of “JUNCTIONS” and “SYMBOLIC LINKS” and the pmdg folder in the community had a corrupt link for “pmdg-aircraft-77w/config/NavData”.
Then again, I wonder why the HUB app makes changes to the community folder instead of just the “work” folder inside LocalState. The community folder should be left alone to my mind and have the default Airac provided by PMDG in it?
Isn’t that why there’s a file inside the “work” folder called “navigraph_config.json” and inside the {“is_bundled”:false} statement?

But anyhow… problem solved! Thanks!
Roel

PMDG doesn’t like you changing their installation either :wink:

So Navigraph Hub will perform a few steps

  1. Creates a Navigraph/ subfolder on first detection
  2. places a config.json file in there
  3. Never touches the community folder again. The work folder takes over from that point

Symlinks and junction links are not recommended. Not from Asobo/MS, PMDG, nor from us. Those could result in such side effects. I’m not sure which program you are using to find which files are modified but I do know we don’t touch these default files, there is no reason to.

Hi

Hub DOES replace the community folder pmdg/config/navdata. It replaces the default very old airac.

The log file pointed me to that folder unable to copy the Airac to the above folder. At that point I knew that the junction was corrupt. In fact the whole reason to have a junction on that folder is unnecessary. The active Airac is in the work folder. It was a left over from a distant past not fully grasping the way PMDG navdata works. Auto updates are nice but I want to know what goes on.

I’m old school and used to run a business with 200Megabyte server storage.. I still hate wasting hd space :wink: or inefficiency. don’t get me started on what I do to keep everything as clean/tidy as possible..

All pmdg planes’ airacs I own are the same files.. I don’t like that many copies of the same files.. hence junctions. Yes PMDGs fault not Navigraph…

The program I’m using to show the “changed” community folder is PMDG’s own OC3 application and selecting the option: validate install

The junction/symlink usage works perfectly, recommended or not. Just my error in moving a folder the junction pointed to. But with this I found out that HUB does replace the default PMDGs Airacs.

Cheers

Roel

Hi Roel,
No, the Hub does not change anything in the community folder, as written before. The default data are updated via an addon update from PMDG, not via the Hub.

The Hub distributes only the current AIRAC data.

Cheers
Richard

Hi again,

To prove it DOES, look at this log file attached of Hub!
(this recreated to the before I found out about the corrupt junction)
It throws an error not being able to save files to.. the community folder!

TLDR:
ERROR: Cannot open output file : The system cannot find the path specified. : D:\FS2020_Community\pmdg-aircraft-77w\Config\NavData\cycle.json
that seems to me a very good indication that it wants to save there but couldn’t…

Cheers
Roel

BTW: Removing the (faulty) Navdata folder inside the PMDG community folder and starting and updating via HUB.. it saves the current Airac in the community folder (AND the work folder btw)
Update:
I’ve removed my installation and reinstalled. The 777-300ER of course came with an old Airac in the community folder.
After using HUB it again was updated to the latest.
Just to be perfectly clear: this is on the FS2020 version and only for the 777-300ER that I know of (I have no other 777)

There is some kind of bug, not that serious at all but it’s there…

Here’s the log

main.log (12.2 KB)

Hi Roel,
Sorry, but you are wrong - as I wrote before, we don´t have the possibility in the Hub to distribute any default data. That’s part of the addon.

I have tested your use case:

  1. I have deleted the community-PMDG navdata folder (on my system D:\Simulation\MSFS2020\Community\pmdg-aircraft-77er\Config\NavData) - you see in the video, the folder is empty
  2. Open the Hub → folder is still empty
  3. remove/re-install the MSFS2020 T7 data → folder is still empty

Here is the video with these three steps:

Again, we don´t touch this folder. According our experience (without going into the detail) the most common reason for such entries in your log are permission issues.

Cheers,
Richard

Could you do me a favour and try it with the 300 instead of the 200? That’s what I’m using.
the folder is pmdg-aircraft-77w

It is exactly the same - we don´t have these data …

MSFS 2020, PMDG 777-300, D:\Simulation\MSFS2024\Community\pmdg-aircraft-77w\Config\NavData:

Cheers,
Richard

Please please please.. now you’ve showed it working on fs2024!
I’ve never claimed it didn’t work on fs2024..
It’s FS2020 with the PMDG 777-300er and nothing else…

Sorry, but is it possible that you believe what I wrote now several times?

We don´t have the default data, so the Hub can´t distribute it to you or any system. It is sim-independent (MSFS2020 or 2024) and addon-independent.

The Hub doesn´t touch these folders.

Cheers,
Richard

Hi I believe exactly what you are showing but the trouble is, you’re not showing solutions to my question. You took the time (really appreciating it) to create videos and elaborating on it.
You keep on saying HUB doesn’t change anything in community.
But you’re not understanding or reading the issue I had.
Again I think it’s a niche situation I’m trying to make you aware of, not trying to be pedantic or non cooperative or anything like that.
Just stating the fact that I clearly see HUB replacing files in the community folder, but ONLY FOR FS2020 and PMDG 777-300er. All your suggestions and explanations point to a different situation/plane/config.

I sincerely hoped you took the time to check my original question and statements.
Why you’re showing me things that I never said were wrong is beyond me.
I do think there is some kind of left over code or whatnot in HUB that specifically does something wrong in the combi FS2020 and 777-300er.. nothing more.. nothing less.
Showing me that it works in all other combi’s doesn’t help.

If you don’t want to check my particular situation.. it’s fine by me.. would however appreciate it VERY much, for you to check the real issue.
If I’m wrong with that combo, I will leave you alone with an apology. If I’m right, I can sleep again :wink:

Cheers,

Roel

Ehm.. did you delete your comment? I’m following up on your request to show you via a video.
And again I want to state.. that you in fact have shown me the FS2020 PMDG 777-200 and the FS2024 PMDG 777-300er, but not the culprit FS2020 PMDG 777-300er.

Anyhow, here’s my video showing you exactly what happens on FS2020 777-300er, nothing more, nothing less..
2020_777-300er.mkv (3.5 MB)

relevant log:

[2020_777-300er.mkv|attachment](upload://lE2gzMRH2XfFuKl2vYaYoDLD1Tp.mkv) (3.5 MB)
\[2026-05-21 12:50:38.839\] \[info\]  \[ExtractionManager\] Extraction successful (code 0, no errors)
\[2026-05-21 12:50:38.839\] \[info\]  \[ExtractionManager\] Removing temp file: C:\\Users\\kostex\\AppData\\Local\\Programs\\navigraph-hub\\downloads\\330253fc-d7f3-4420-a5d6-faaef8d2ae78_pmdg-aircraft-77w.7z
\[2026-05-21 12:50:38.845\] \[info\]  \[ExtractionManager\] Temp file removed successfully
\[2026-05-21 12:54:05.708\] \[info\]  \[ExtractionManager\] Starting extraction b85f83e4-507d-49d4-b4d6-b1ad871b8ee4
\[2026-05-21 12:54:05.709\] \[info\]  \[ExtractionManager\] File: C:\\Users\\kostex\\AppData\\Local\\Programs\\navigraph-hub\\downloads\\64c84ebd-ffbd-4056-8ab2-3cca0a58999a_pmdg-aircraft-77w.7z
\[2026-05-21 12:54:05.709\] \[info\]  \[ExtractionManager\] Extract to: D:\\FS2020_Community
\[2026-05-21 12:54:05.709\] \[info\]  \[ExtractionManager\] 7zip path: C:\\Users\\kostex\\AppData\\Local\\Programs\\navigraph-hub\\resources\\assets\\bin\\7za.exe
\[2026-05-21 12:54:05.710\] \[info\]  \[ExtractionManager\] Checking file accessibility (may be locked by antivirus scanning)
\[2026-05-21 12:54:05.718\] \[info\]  \[ExtractionManager\] File access check succeeded on attempt 1
\[2026-05-21 12:54:05.719\] \[info\]  \[ExtractionManager\] Using Process Governor to set process priority to BelowNormal
\[2026-05-21 12:54:05.892\] \[info\]  \[ExtractionManager\] Process spawned, PID: 1520
\[2026-05-21 12:54:06.602\] \[info\]  \[ExtractionManager\] 7za.exe process closed with code 0
\[2026-05-21 12:54:06.603\] \[info\]  \[ExtractionManager\] Exit code analysis for task b85f83e4-507d-49d4-b4d6-b1ad871b8ee4:

Ok, it seems we are both on the wrong track - I have debugged it, and now I saw this on my system:

I have always looked into the first 77f (PDMG folder). PMDG renamed this folder during an update of the 77f. Ok, so far so good …

Now I dug deeper into it:
The MSFS2020 PMDG 777F and 300ER are the only two addons with the following workflow (and that’s per PMDG design, not ours):slight_smile:

  1. Copy the files in the MSFS2020\Community\pmdg-aircraft-77w\Config\NavData folder
  2. When the addon is loaded in the MSFS2020 the addon copies the files in the work folder

Therefore, both are equal; you don´t have any default cycle, so that’s why we must copy the files into the community folder. I have forgotten it because, as you wrote, it should normally be untouched, and I don´t know any addon that copies the files to the community folder too (I guess MilViz, but not sure). So, I´m sorry I was wrong.

Cheers,
Richard

Note that I don’t have the 300ER nor am I experiencing any issues myself, but still:

It certainly does here under my MSFS2020. As far as I know, that’s where the navdata goes for PMDG addons under the 2020 simulator.

I just updated the 777 Freighter and got the updated data in my Community folder:

…which is now seemingly consistent with your newer statement(s) written while I was composing, including but not limited to:

s/copy/place the files there is what the Hub is doing (or apparently in kostex’s case, attempting to do, unsuccessfully)?

That being said, after deleting the Config > NavData folder then launching the sim and loading the aircraft, said folder remains non-existent (it is not re-created my the addon with default navdata, for example).

Regards,

Tim

P.S. actual/actionable suggestions coming in my next post

Darn, I had an idea on how to re-create the folder without having to re-install the whole aircraft but while testing it, I realized it does not work like I would like it to; please stand by :frowning:

Regards,

Tim

Hi thanks for joining in, but it has been acknowledged that the HUB does install files in the community folder but only for some pmdg variations and only for FS2020.
There is however no real PROBLEM, just an observation.

Cheers,
Roel

Oh, so your navdata is working now??? I thought you still had actual issues.

Regards,

Tim