Problem with purchasing process

Logged into my account (no actulal subscription) bought “ultimate” via Paypal, after redirect, got this dialog box and the resulting error, when filling all data and pressing Next:

That looks odd.

You have been with us for quite some time so you shouldn’t need to ”complete your profile”, so something went wrong. We’re investigating.

Does your subscription look correct if you go to Navigraph ?



Hey Stephen,

yes, decided to come back :wink:
After refreshing the site and going to my account, all is good and subscription is as it should be.


Hi Otto,

Very welcome back! :grinning:

Glad your account is sorted. We’ll look into what went wrong with that flow.

Kind regards,