Im a new user to navigraph. i try to go to charts to familiarize myself with the platform but it asks for a subscription. I already have the unlimited plan. I tried clearing caches and app data and nothing works. Im paying 9 dollars a month for something i cant use.
Hi…,
Welcome.
This is likely because you have two accounts, one with a subscription and one without, and you are logging in to the non-subscribed account.
Check you are logged out on the machine giving the error, and log in with your subscribed details.
If the problem persists, please post a screenshot showing the error using the Guide to posting Screenshots.
Cheers
Ian
Thats not the case fort this one. I only have one account, and it shows that I am logged into that one account only. When I click on charts, it brings up the subscribe page, referring to that I need to have a paid subscription of navigraph in order to use charts. I click on subscribe, and it brings me to the two options, the monthly option or the yearly option. Lastly, I click on the subscription, and there it is, stating that I am already subscribing to navigraph with the monthly subscription. I was told that you guys can go into my account and do some sort of factory reset or something to make it so I am able to access charts properly.
Thanks
Hi…,
We show subscribed and unsubscribed accounts with your name.
At Navigraph.com, sign in to your subscribed Gmail account, then click your icon at the top right.
In the account page, choose Devices. Sign out of any Navigraph sessions.
In your browser, please open https://charts.navigraph.com using the Gmail address associated with your subscribed account.
Any joy?
Cheers
Ian