Hello.
I have been a premium member for like 3 years now, but since 2024 when they added LIDO I’m like always using the in game charts instead of the jeppson. I’ve always liked LIDO waaay more and now when they are free in the sim i feel like unsubscribing cuz i never use your stuff anymore. I know you say jeppson has more coverage bla bla, you can keep it but also add LIDO. It probably costs a bit but now when charts are free you really need to change your business plan i feel. Add lido or seriously lower the price. I would be fine with raising the price a bit and have LIDO even.
Thanks, have a good one!
3 Likes
Makes good points. MSFS really infringed on your services. I agree. You need to change your business plan.
Hi Johan - and welcome to the forum! Thank you for your valuable feedback!
Taste in charts layout and user preference between different chart providers is highly individual and, to some degree, subjective. In our choice of chart provider we typically refer to the data collected in the annual Flight Sim Community survey. However, in addition to user preference we also weigh in other factors. For example, it is also important which type of meta data we might get with our chart data delivery. Without certain meta data, we are not able to offer some features present in Navigraph Charts.
Mixing data providers comes with a certain complexity. We have successfully done it with FAA Sectionals, and with some other data sources for our interactive enroute and VFR maps, but when it comes to airport procedures your suggestion is not straight forward to implement, especially if you consider the role of matching navigation data in this context. We are of the opinion that it is much easier for users who prefer other chart and data providers to use their respective solutions rather than mixing them in one software suite.
When it comes to advice on our choice of business plan and questions regarding pricing we are all ears. We listen to what you have to say and respect your opinion and the opinion of fellow flight simulator enthusiasts. The key to running a successful business is trying to match your demand with our supply, and our price point with your perceived value.
Let me elaborate on “perceived value”. If data provider is the only valuable differentiating factor you can see between Navigraph and some other option, then of course you should go with the other option! If you are paying for something which has little or marginal value to you it becomes expensive because you could have used your money for something else which adds more value to you. If you feel like unsubscribing, then this is probably what you should do. However, before you do, I invite you to take a closer look to see if there aren’t any other features we offer that make Navigraph different from other options available to you? If so, how do you value those differences? If Navigraph flight planning capabilities; integration into various EFBs and avionics; and network traffic for instance are of no value to you, then I understand your decision and wish you welcome back at a later point when your needs may have changed.
I am of the opinion that we are doing a good job in offering valuable features to the majority of our users with a chart provider that the majority of our users prefer. The fact that relatively many users join and subscribe is a signal that we have have found a balance which is reasonable for many users. However, I am the first one to stress that this is a balance that always has to be scrutinized. This is why we spend significant effort on collecting user feedback and product development.
Thanks for having been a customer with us for the past three years. We will do our best to convince you to remain a customer with us also for the foreseeable future, but the decision and consumer power is of course ultimately yours.
Kind regards
Magnus
4 Likes
I think Magnus touches on some key and valued points here. Navigraph is simply more than charts and do integrate into many valued aspect of online flying and planning. That said without talking further about the notion of a customers willingness to subscribe or not, we should rather talking about the chart itself. While having updated charts is important, the esthetics is said to have equal importance. LIDO is by far the most intuitive and esthetics of the two. Not only that, it’s arguebly the most didactic of the two. I’d say, this is also arguebly today the most commonly used navigation charts amongs the airline community especially for commercial IFR, adding this without having any good references to back it up. I can only speak as a customer and from personal preferences and experience. I would strongly urge Navigraph to explore the positiblity of adding an option or replacing Jeppesen charts in the future to come. I guess it all bottles down to cost efficiency and availability, but also commercial rights I persume. I do want to point out the differences if you may… Here are ground charts from EGKK/LGW showing how wast the difference of the two is. I absolutely love LIDO not only for ground charts but for the didactic esthetics and usability.
JEPPESEN
LIDO
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It would be nice to have a specific setting that allows the user to choose between jeppesen and lido. However, I don’t know if this would cause any problems
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Absolutely agreed. As Magnus stated, Jeppesen layout is (or was…) the preferred option for most of users at the time Navigraph launched its Charts feature. But times changed and as you said, LIDO is currently the most popular and used format amongst many airlines as well as very more intuitive, aesthetic and easier-to-work with, in terms of looking for the information. With no doubt I’d vote for you guys at Navigraph, if possible will set the charts format to LIDO or give both options and the user decides.
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Thank you for your thoughtful reply!
In order to measure how didactic the charts are you would have to conduct user experiments. In order to measure how esthetically pleasing the charts are you would have to conduct a survey. Anything else is, respectfully, only your opinion. 
Equally respectfully, I am not sure that LIDO charts are the most commonly used charts in the airline community.
I think what you said is accurate, namely that:
I can only speak as a customer and from personal preferences and experience.
We have noted that you and others would like us to consider LIDO charts. We will continue to poll the flight simulation community and weigh those data points together with other business, design, and technical decisions when planning for the future.
On a related note, we are currently developing features that are going to put added emphasis on the airport view in our interactive map. When you zoom into an airport you can see its runways, taxiways, terminal buildings, and gates. It is complimentary to the “10-9” charts. I am eager to hear what you think once we have published those features. Maybe your usage pattern changes so that you will spend less time in the airport overview and parking and stands charts, and spend more time in our interactive rendering of the airport? Let’s see.
As always, we enjoy speaking with you and reasoning about how to improve the product. Let’s revisit this question again in some time when the new features have been launched.
Cheers,
Magnus
Edit: Typo
