Since a couple of days, the map is not showing - just a spinning circle.
This is only on my desktop. On my laptop with same settings, all is working as normal.
Reinstalling did not solve the problem
Any hints are very welcome
Hello! Thank you for The feedback.
That’s odd. I have added some additIonal logging to your account, please let me know the next time you see this issue and we’ll investigate further!
Kind Regards,
Malte
I still have the same problem. Both if I launch the desktop version, or from “open in charts” from the website
Send screenshot here.
Do you get the same behavior when using charts.navigraph.com ?
Yes, same behavior .
Did you try this now? I don’t see any logs from you using the web version. Could you try signing out and then in again?
Yes I did, and just did it again a couple of times. I’m logging in with ‘willy648@gmail.com’
Unfortunately, I am still not getting those logs. Let’s continue without them.
Everything points to this being a network issue that is out of our control. To confirm this, we’d have to set up some sort of remote session. Please reach out to me in DMs with a time next week that would work for you!
Apologies for the inconvenience in the meantime.
Kind Regards,
Malte
Looks like the problem solved by completely resetting the (windows) firewall
Thank you for posting your solution! Please do let us know if the issue comes back.