No active subscriptions?

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1

I am a ultimate subscriber, yet in my Account under subscriptions it says “You have no active subscriptions” and there is a constant rotating circle icon. Please correct this. Thaank you. Brianj

2

Hi…,

Welcome and apologies. Some times the Easter Bunny is a bit slow :rabbit2:. Please try again in 24 hours, and confirm it is still an issue.

I shall alert our Account Management team, and hopefully we shall get this resolved ASAP.

Cheers
Ian

3

Hi Brian,

Aside from the Website message, do you have access to Charts and FMS Data ?

Cheers
Ian

1 Like
4

Hi Ian,
It’s just the website message, I do have access to Charts and FMS Data. So it’s just a web site problem. I just checked and the message still says “No active subscriptions” with the rotating circle. Looks like it’s stuck! However everything else is working OK.
Cheers
Brian

5

Hi Brian,

We’re sorry about this. Would you mind checking if you experience the same issue when using a different device or browser?

Many thanks

Andy

6

Hi Andy,
I logged on with a different browser but I have the same issue. I am able to navigate the Navigraph site without a problem and view charts etc… It seems that the “View Subscriptions” page is stuck!
Thanks for getting back to me
Brian

7

Hi I have a question I recently bought the navigraph monthly and It says I have no active subscription can someone please help.

8

Hi…,

Welcome.

Your purchase payment wasn’t successful. Please send email to account@navigraph.com for details.

Cheers
Ian