Never receive approval code to email

Trying to connect Navigraph Charts EFB and it asks to enter authorization code. However I never receive code to email? Tried different emails and it never works. What might be the issue?

Hi…,

Welcome.

I cant find any record of your account or subscription. Do you have one under a different email?

Cheers
Ian

Hello Ian, the subscription is under m.zekidemirdelen@gmail.com email. Can you please check?

Hi…,

I now see your valid subscription.

We dont have a “Navigraph Charts EFB” per se. To what aircraft EFB and Flight Sim are you referring.

Please post a screenshot showing the error message using Guide to posting Screenshots.

If you mean the PMDG EFB, and are prompted to enter your details as under, please enter your login details as MrJetologist and your password:

Cheers
Ian

Hello Ian, I’m talking about Navigraph. Specifically about this page. As you can see it asks for code but I never receive email from navigraph.

Hi…,

Looks like you are referring to the Navigraph Charts In-Game Panel for MSFS.

You start this by clicking on the icon in the MSFS taskbar:
image
You are then given a sign in screen. You can scan the QR code with a smartphone or tablet.

Otherwise note the approval code in 2, use a browser to go to Navigraph and enter the approval code there.

Please let us know how you get on.

Cheers
Ian