Navigraph FMS Data Manager login failed

[sakapour]

Good day,

Iam trying to login on Navigraph Data Manager and i get an error “your email or password is incorrect”.

Please advise!

[Ian]

Hi Emmanouil,

Please check your password doesn’t have any special characters.

Cheers
Ian

[sakapour]

Dear Ian,

The problem still continues. I changed my password and contains one special character. Find attached screenshot.
Please advise!

Στις Κυρ, 14 Μαρ 2021 στις 2:01 π.μ., ο/η Ian via Navigraph <navigraph1@discoursemail.com> έγραψε:

[Ian]

Hi Emmanouil,

Please set your password to one without any special characters.

Cheers
Ian

[sakapour]

Dear Ian,

I changed password plenty times without special characters and i have same problem.

Please advise!

Στις Κυρ, 14 Μαρ 2021 στις 10:55 π.μ., ο/η Ian via Navigraph <navigraph1@discoursemail.com> έγραψε:

[Ian]

We shall investigate. In the meantime please try Manual Downloads

For more information please see FAQ - Installing Navdata AIRAC Updates

Cheers
Ian

[Ian]

Hi Emmanouil,

We did find an internal issue, which we have hopefully addressed.

Please try again and confirm fixed.

Cheers
Ian

[sakapour]

Dear Ian,

The problem successfully solved and now I can sign in normally.

Thank you for your kind assistance!

Regards,
Manolis Meintanis

Στις Τρί, 16 Μαρ 2021 στις 2:11 π.μ., ο/η Ian via Navigraph <navigraph1@discoursemail.com> έγραψε:

[Ian]

Hi Manolis,

You are welcome. Glad it is resolved.

Happy flying

Ian